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My new Kindle e-reader will not accept my password. I

Customer Question
My new Kindle e-reader...

My new Kindle e-reader will not accept my password. I entered a password "texrobert".

Technician's Assistant: When could you last access your Kindle?

It is a new Kindle and I am trying to set it up.

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No. How do I do that?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

No. Thanks.

Submitted: 8 months ago.Category: E-Readers
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Answered in 35 minutes by:
12/2/2017
Electronics Technician: Aparna Indresh,
 replied 8 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 8 months ago

May I know if it is your Kindle Device password ***** your amazon account password?

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