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I have a kindle HD and my wife has one also. She is unable
I have a kindle HD and my wife has one also. She is unable to access the video we have on our amazon account. How can we make this happen? … read more
Richard
Richard
Customer Service
50,962 satisfied customers
My wife and I both have Kindles. We are out of town and
My wife and I both have Kindles. We are out of town and staying at a hotel. I am able to connect to the hotels WiFi and she can't. We can't figure out why? Could someone call her at(###) ###-####and h… read more
Harry
Harry
2,489 satisfied customers
I won a kindle fire in a charity event. It is asking to
I won a kindle fire in a charity event. It is asking to verify my amazon account but the name on the sign in is not mine. It must be the person who purchased it for the charity event. How do I registe… read more
Cris
Cris
1,331 satisfied customers
Just bought a new paper and want to add it to my account.
Just bought a new paper white and want to add it to my account. Now I can't get into my account.... … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My boss asked me to move his wife's Kindle from his amazon
Hi! My boss asked me to move his wife's Kindle from his amazon account to his wife's account. I deregistered his wife's kindle from his account but now I don't know how to register his wife's kindle t… read more
Josh
Josh
It Support Specialist
Associate Degree
791 satisfied customers
I have a kindle paperwhite. I wanted to change the banking
I have a kindle paperwhite. I wanted to change the banking details so I reset my kindle. Then I clicked on Use an existing Amazon account. I thought I put in the correct Login ID and password ***** it… read more
Richard
Richard
Customer Service
50,962 satisfied customers
I'd forgot my password for parental controls. Can you send
I'd forgot my password ***** parental controls. Can you send me an email to reset it please … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
I hope you can help. my Wi-Fi got messed up somehow & it's
I hope you can help. my Wi-Fi got messed up somehow & it's asking me to sign in to web browser … read more
Richard
Richard
Customer Service
50,962 satisfied customers
I purchased a new Kindle for my wife and want to know if she
I purchased a new Kindle for my wife and want to know if she can use her Kindle with the same account as mine? My account is***@******.*** when trying to register her new kindle it is asking for the p… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My kindle will not connect to the wi fi. I have had it over
My kindle will not connect to the wi fi. I have had it over a year and this has never been a problem. Now it is asking for a password ***** never set up.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,721 satisfied customers
I can't connect to the internet. When I try to, It goes right
I can't connect to the internet. When I try to, It goes right to guest log in. Might this be because My wife & I share 2 kendle Fires? I don't have a password ***** guest log in. Also her books appear… read more
Richard
Richard
Customer Service
50,962 satisfied customers
My wife has a Kindle that is locked up due to not knowing her
My wife has a Kindle that is locked up due to not knowing her pin #. We have tried every # XXXXX can think of, but no luck. Is there a way to retrieve the Pin # XXXXX resetting it, and losing all our … read more
Nathan
Nathan
Bachelors of Science
26,031 satisfied customers
Thanks for your response. When I try to get my computer to
Thanks for your response. When I try to get my computer to the proper registration page for my Kindle Reader to register it and use it I get a map down load instead. I can get this map thing at other … read more
Cris
Cris
1,331 satisfied customers
My kindle still has the old password XXXXX 2 kindles could be
My kindle still has the old password XXXXX 2 kindles could be on the same email address and have separate passwords. My wife's kindle is a hooked up and has our credit card info. How do I fix my passw… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,336 satisfied customers
My wife XXXXX XXXXX has a separate account in her name.She
My wife XXXXX XXXXX has a separate account in her name.She has recently aquired a kindle and I am trying to connect her to the same wireless network as mine I have been unsuccessful after many attemps… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,336 satisfied customers
Our son and daughter-in-law bought me a kindle fire for my
Our son and daughter-in-law bought me a kindle fire for my birthday and because it was bought using our daughter-in-law's amazon account, it came registered under her name. I would like to re-register… read more
Josh
Josh
It Support Specialist
Associate Degree
791 satisfied customers
I purchased two kindles and received them last week. Thank
I purchased two kindles and received them last week. Thank you very much. However, I gave one to a friend who was visiting me. She left with her kindle, unopened. I got mine all set up and spoke to he… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
I just got an iPad and am trying to register it to our kindle
I just got an iPad and am trying to register it to our kindle account. We have 2 kindles currently registered. However, my wife and I cannot remember what the account email and password XXXXX used. I'… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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