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Not used for months. Last book read is frozen over half of
Not used for months. Last book read is frozen over half of screen, Cannot remove and cannot see screen controls … read more
Randy Boman
Randy Boman
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My kindle has frozen. have tried to turn of and on and
my kindle has frozen. have tried to turn of and on and nothing happens. … read more
Josh
Josh
It Support Specialist
Associate Degree
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My kindle seems to be frozen when I hit HOME to the letter
My kindle seems to be frozen when I hit HOME to the letter C or my first COLLECTION. hELP--i READ CONTINUOUSLY AS i AM HANDICAPPED. sINCE LAST JANUARY I HAVE PURCHASED OVER 290 BOOKS. Diane Lynch boug… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,517 satisfied customers
Hi there. the bottom half of my kindle screen is frozen.
Hi there. the bottom half of my kindle screen is frozen. I haven't used it for a while and once it had be charged the top half of the screen is okay but the bottom half is frozen. I've tried to re boo… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
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kindle seems to be frozen have tried holding the power switch
kindle seems to be frozen have tried holding the power switch for 20 seconds but nothing happens when i attach to charger no light comes on screen is still in sleep mode… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle has frozen. WhenI turn it on to the HOME page and
My kindle has frozen. WhenI turn it on to the HOME page and select a new book to read I get a completely blank page. What do I need to do now?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
While traveling, my Kindle was charged using a charger other
While traveling, my Kindle was charged using a charger other than the one issued with the Kindle. It looked like it was charging; however, the page screen is frozen and the select button does not work… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle screen frozen - could not turn it on - green light
My kindle screen frozen - could not turn it on - green light came on and has stayed on for several hours. I used www.kindle.support. it said to hold power switch on for 20 seconds. I just did that - l… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Frozen screen. tried recharge followed by 20 second power on
frozen screen. tried recharge followed by 20 second power on procedure. now have valid paypal account to pay for services… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Fire is frozen. I was looking at pics and a white
My Kindle Fire is frozen. I was looking at pics and a white page came up and now I can't get it to do anything. I tried plugging in the charger I tried turning it off which it won't the geen light goe… read more
Cris
Cris
1,330 satisfied customers
my kindle has frozen up it shows half screen in black other
my kindle has frozen up it shows half screen in black other half in white, with a few words showing in a small half circle at the bottom… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
The page I was reading became frozen on a plane. Everything
The page I was reading became frozen on a plane. Everything is working behind the now half frozen screen. I have tried rebooting several times with no success. How do I clear the frozen half of the sc… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle is fully charged but remains frozen on a white screen.
My Kindle is fully charged but remains frozen on a white screen. I have held the on button and nothing happens.… read more
Cris
Cris
1,330 satisfied customers
I have a blank screen. When I attempt to charge it the white
I have a blank screen. When I attempt to charge it the white light comes on for about 3 seconds then goes out. It refuses to take a charge or start up. I have tried holding the on button for 20-30 sec… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I picked up my kindle yesterday after not using it for 3 weeks.
I picked up my kindle yesterday after not using it for 3 weeks. It said the battery was ctitacally low and needed to be powered up. I hooked it up to a usb in the wall for 3 hours then put it on the c… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hi, ManRob, yesterday I wrote in that was attepting to reboot
Hi, ManRob, yesterday I wrote in that was attepting to reboot elsewhere for the frozen and gridded black-white screen. It is recharged; battery doesn't seem dead, but screen kaput. When my father had … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
the green light is on my kindle, but the screen is frozen showing
the green light is on my kindle, but the screen is frozen showing "amazon kindle" at the top with a tree, and bar half black half white is at the bottom. I plug in the charger, and it makes no differe… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindles screen is frozen with lines across the screen;
My Kindle's screen is frozen with lines across the screen; model number D00901; fully charged and I've tried sliding and holding power switch for 20 seconds Darryl Pentagon, Wash DC… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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