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My numbers. For the first time my lighted kindle is asking…

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For the first time...

For the first time my lighted kindle is asking for passwords but the number board will not receive theml

Submitted: 4 months ago.Category: E-Readers
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Answered in 12 hours by:
12/2/2017
Electronics Technician: Louie, Technician replied 4 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,209
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Electronics Technician: Louie, Technician replied 4 months ago

Initially, have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

(if have not been done) Please click HERE.

Scroll down to "Transfer & Install the Latest Software Update Manually". Play the video tutorial.
Scroll a bit further down. Select your Kindle's model/version and then click on the "...Kindle...Software Updates..." for your model/version.
A new page would open with instructions on how to manually download and install the latest software update available for your Kindle.
Thereafter, it may require several re-booting/restarting.

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