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The screen is black and it wont start. It is full charged.

Customer Question
The screen is black...

The screen is black and it wont start.

Technician's Assistant: When did you last charge your e-reader?

It is full charged.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Will try that now.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No just that it won't start.

Submitted: 7 months ago.Category: E-Readers
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Answered in 3 minutes by:
12/1/2017
Electronics Technician: info tech, Technician replied 7 months ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,267
Experience: E-Reader Expert
Verified

Hello
Welcome
Whilst this may be a hardware issue I am hopeful you have success doing this>>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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Customer reply replied 7 months ago
We have tried to reset it holding the on/off button three time and nothing.
Customer reply replied 7 months ago
What else can we try?
Electronics Technician: info tech, Technician replied 7 months ago

How old is the kindle please?

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Customer reply replied 7 months ago
Bought it in 2014.
Electronics Technician: info tech, Technician replied 7 months ago

Is there any sign of life from the kindle?any light charging or otherwise lit

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Customer reply replied 7 months ago
No, not yet. We help the volume and on/off together and that did't work either.
Electronics Technician: info tech, Technician replied 7 months ago

If not this would indicate a battery or hardware issue in most cases it is not worth pursuing a repair in that case you would be better off replacing it I am afraid

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Customer reply replied 7 months ago
Ok, it was worth a try.
Electronics Technician: info tech, Technician replied 7 months ago

Its really due to the costs of these units now repair v replace

Sorry for the news

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Electronics Technician: info tech, Technician replied 7 months ago

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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