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In wifi it says connected,no internet. And working fine

Customer Question
In wifi it says...

In wifi it says connected,no internet

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes and working fine

Submitted: 7 months ago.Category: E-Readers
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Answered in 8 hours by:
12/2/2017
Electronics Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
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Electronics Technician: Karthik Nagarajan,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the wifi modem/router? The reason why I am asking is we can try to restart the modem/router and check whether the internet is working properly or not.

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