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I am using a Nook color, model #BNRV200, serial #

Customer Question
Hi : I...

Hi : I am using a Nook color, model #BNRV200, serial # 2013010011712009, software version 1.4.3.

Technician's Assistant: How long has this been going on with your #BNRV200? What have you tried so far?

Sorry, sent this before finishing.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I downloaded an e book and can see it My Files , digital downloads on the Nook. But then I get the message " This Nook can not read , It may be unsupported" What is happening?

Submitted: 7 months ago.Category: E-Readers
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Answered in 1 minute by:
12/1/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,166
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Where did you download the book from?

Please let me know

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Customer reply replied 7 months ago
Mymediamail account on my iMac, then transfered to Nook using Adobe reader . The book is in the My files/digtial editions on the Nook.
Electronics Technician: Richard, Customer Service replied 7 months ago

Is it only this one book you are having the issue with?

Which format is the book in?

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Customer reply replied 7 months ago
No, other recent attepts have also failed. Is my Nook just too old? Did you get the model & serial number?
Electronics Technician: Richard, Customer Service replied 7 months ago

I did and it is not too old, but hold the power button for 60 seconds then release

Power it on and tell me if it can then open the book please

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Customer reply replied 7 months ago
Sorry, that didn't work. It's an e-book, ACSM format .
Electronics Technician: Richard, Customer Service replied 7 months ago

Thanks

Do you have Adobe Digital Editions on your computer installed?

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Customer reply replied 7 months ago
it is activated.
Electronics Technician: Richard, Customer Service replied 7 months ago

ok, convert it to a epub file, copy that over to the Nook and try to open that one please.

Let me know the results please

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Customer reply replied 7 months ago
The book icon on the iMac has a book with an e on it. Already an e- pub file?
Electronics Technician: Richard, Customer Service replied 7 months ago

Click i and choose get info and you can then see

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Customer reply replied 7 months ago
Where's the i ?
Electronics Technician: Richard, Customer Service replied 7 months ago

Sorry that is it, the file to see which type it is

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Customer reply replied 7 months ago
Sorry, but I have run out of time, Richard. Thanks for trying to help me.
Electronics Technician: Richard, Customer Service replied 7 months ago

Ok, I believe you need to reconvert the book to an Epub again but I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you

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