E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I just bought a third kindle fire was supposed to be a gift…

Customer Question
I just bought a...

I just bought a third kindle fire was supposed to be a gift but decided to keep it , been trying to get wifi on it won't recognize my password, thing is i have the same password ***** all my devices.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle Fire?

Yes it does

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes everything is cnnected

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Well, wanted some of the info on my second kindle to pass over to new one. See my older kindle is so full it doesn't work properly

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/30/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,952
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 7 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
it's on
Electronics Technician: Josh, Technician replied 7 months ago

Try to connect to Wi-Fi now

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
no i write did so itask for password ***** won't receive it
Customer reply replied 7 months ago
connected to wifi except it ask for password ***** won't accept it
Electronics Technician: Josh, Technician replied 7 months ago

What is the error message that you see?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
says Authentication error
Customer reply replied 7 months ago
i use same password ***** all devices
Electronics Technician: Josh, Technician replied 7 months ago

Let's try a reset:

To reset your Fire tablet:

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
Ask Your Own E-Readers Question
Customer reply replied 7 months ago
when i swipe nothing happens at all
Electronics Technician: Josh, Technician replied 7 months ago

Swipe down from the top of your screen

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
now it says authentification problem
Electronics Technician: Josh, Technician replied 7 months ago

Did you perform the factory reset?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
i swipe down from tp of screen nothing is happening its still orange page
Electronics Technician: Josh, Technician replied 7 months ago

I am not sure what you mean by orange page

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
its orange since begining,
Electronics Technician: Josh, Technician replied 7 months ago

Are you swiping down from the home screen?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
it doesn't say home screen , which my other kindle would say
Electronics Technician: Josh, Technician replied 7 months ago

It doesn't sound like you have followed any of the previous steps.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
Ask Your Own E-Readers Question
Customer reply replied 7 months ago
Btw did i had to charge it for 24 hours first
Electronics Technician: Josh, Technician replied 7 months ago

It doesn't sound like you have followed any of the previous steps.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
Ask Your Own E-Readers Question
Customer reply replied 7 months ago
when i press and hold button it say turn off
Electronics Technician: Josh, Technician replied 7 months ago

Please restart your Kindle

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
i done that a couple of times and when it powers on it goes to an orange page the says choose language
Electronics Technician: Josh, Technician replied 7 months ago

It sounds like you are in the setup section.

Select the language and follow the prompts

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
i have , then it goes to connect to wifi then i connect and they ask for password ***** won't accept it
Electronics Technician: Josh, Technician replied 7 months ago

Please try again

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
did so same results
Customer reply replied 7 months ago
since i got earlier today i've been doing so repeatedly
Customer reply replied 7 months ago
what else can i do ?
Customer reply replied 7 months ago
are you still there?
Electronics Technician: Josh, Technician replied 7 months ago

Did you buy the Kindle new?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have 3 kindles...two kindle paper whites and one kindle
I have 3 kindles...two kindle paper whites and one kindle that is even older that our granddaughter uses. installed a new router today and now all 3 do not recognize the network or password ***** the … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Having trouble registering my gift for my god daughter. Her
having trouble registering my gift for my god daughter. Her mother gave me her e-mail address and they said this email already in the system so what do I do to fill her Kindle fire with the 15 games I… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Just hit factory reset on my kindle fire andit, scepter this
just hit factory reset on my kindle fire andit JA: What's the make/model of your device? How old is it? Customer: scepter this year JA: How long has this been going on? What troubleshooting have you t… read more
Josh
Josh
Technician
21,952 satisfied customers
I bought my kindle over 2 weeks ago and I have wifi in the
I bought my kindle over 2 weeks ago and I have wifi in the house, I am using my laptop now. Can you please help me. I keeps telling me unable to connect. TY … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Just received my kindle and it keeps asking for my password.
Just received my kindle and it keeps asking for my password. All I can remember is my amazon password … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a kindle fire 7 and my husband also has one his we
I have a kindle fire 7 and my husband also has one his we were able to get connected but mine won't connect and we have the same wifi but we want different accounts … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Cannot establish Wi-Fi connection with new Kindle Reader.
Cannot establish Wi-Fi connection with new Kindle Reader. Keeps telling me unable to my Wi-Fi name.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have just purchased from you a kindle fire. I have an old
I have just purchased from you a kindle fire. I have an old kindle that has quit working and wonder if my games and books from the old kindle can be transferred to the new kindle fire. They were all p… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
i have a amazon account with a kindle paperwhite. i bought
i have a amazon account with a kindle paperwhite. i bought a kindle fire hdx and it will not register to the same account so i can not use it. any ideas?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
my daughter was playing with my kindle now it keeps asking
my daughter was playing with my kindle now it keeps asking for my pass word which I don't know and non of my books will come up and the response time trakes forever… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
TRYING TO REGISTER MY KINDLE FIRE HDX AND IM USING MY AMAZON
TRYING TO REGISTER MY KINDLE FIRE HDX AND I'M USING MY AMAZON EMAIL AND PASSWORD XXXXX IS ON MY COMPUTER IT KEEPS SAYING THE INFORMATION DOES NOT MATCH AN AMAZON ACCOUNT, WHAT AM I DOING WRONG ? I HAV… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
dont have the info booklet covering registration and how to
don't have the info booklet covering registration and how to set up. recd as a gift with no support paperwork.… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My kindle has dropped the wi-fi password XXXXX I cant connect.
My kindle has dropped the wi-fi password XXXXX I can't connect. I have a second kindle connected to the wi-fi system using the same password. How do I recover the password?… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
Have typed new password XXXXX kindle wont accept it, still not
Have typed new password XXXXX kindle won't accept it, still not unlocking to allow download of book bought!… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
MY WIFE THINKS SHE WOULD LIKE AN I-PAD? WHY WOULD I BUY HER
MY WIFE THINKS SHE WOULD LIKE AN I-PAD? WHY WOULD I BUY HER A KINDLE INSTEAD. I HAVE AN I-PHONE AND SHE HAS A CELL PHONE WITH SERVICE BY VERIZON ON A FAMILY PLAN? THANKS FOR YOUR HELP, TERRY XXXXXX CA… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
could my kindle be a software problem? It will not take my
could my kindle be a software problem? It will not take my ID# XXXXX did when put in and than said it was wrong so I can not go any where or do anything. what is the problem? I would love to talk to s… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new Kindle Fire which was given to me as a gift for
I have a new Kindle Fire which was given to me as a gift for Christmas. I have entered the data required for WIFI and the Kindle is leaning against the Ciscolinks Router but the Kindle displays Cannot… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I bought my husband a Kindle for Christmas. He got it working
I bought my husband a Kindle for Christmas. He got it working and we have dowloaded books, but then it started asking him to put in a password. I have tried my password XXXXX Amazon and also the wifi … read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x