E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Can't get my ereader to power up. Just got a blank screen.

Customer Question
Can't get my ereader...

Can't get my ereader to power up. Just got a blank white screen

Technician's Assistant: When did you last charge your e-reader?

Charged it overnight

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

NO i will try. Tried, it doesn't work

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/30/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,232
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
The light in the top right hand corner comes on and the restoring messag
ge in the bottom left hand corner comes ongg
Electronics Technician: Richard, Customer Service replied 7 months ago

ok, has it completed restoring?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
Now there is a picture of the kobo device, front and back
Electronics Technician: Richard, Customer Service replied 7 months ago

ok, is it now working? Can you use it?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,232
47,232 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My kindle paperwhite has just gone blank and stopped working
my kindle paperwhite has just gone blank and stopped working what do I do? … read more
Louie
Louie
Senior Technician
Associate Degree
1,438 satisfied customers
I restarted my kobo glo and now the screen is blank. The
I restarted my kobo glo and now the screen is blank. The green light turns on and off when I slide the power switch, but the screen stays white and blank whether the green light is on or not. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Kindle paper blank screen, fully charged, six years old wont
Kindle paper white blank screen , fully charged, six years old wont turn on, working very slow for past week now can't tap on screen. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a Kindle Paper that is stuck on a blank screen. It
I have a Kindle Paper White that is stuck on a blank white screen. It happened right after I opened an new book, and proceeded to back page in the book to see the very beginning pages of the book. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My kindle needed charging so I plugged it in overnight and
My kindle needed charging so I plugged it in overnight and this morning it was completely blank, has it died ??? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't tell you which kindle I have because it's frozen.
I can't tell you which kindle I have because it's frozen. There is a blank box, black line around it, that sits in the middle of the screen: doesn't float. The Amazon book order is behind it and can b… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My ereader screen is on sleeping mode and it wont turn on
my ereader screen is on sleeping mode and it wont turn on when I push the button. I tire turning it off by holding down the button and nothing is happening. its not registering in my laptop or chargin… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My kindle is showing on a grey background an outline of a
My kindle is showing on a grey background an outline of a battery with an ! point in the middle of it. What does that mean and how can I fix it? Thanks! … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My screen is freezing and I can't turn a page, Paper white
just 1 day . I have tried turning it off overnight but still the same … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I opened my Kindle to continue reading last night, and the
I opened my Kindle to continue reading last night, and the "Swipe" directive wasn't there. My Kindle is thoroughly charged, but I can't get it to open up. All I see is a page advertising a ***** *****… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Was reading the Kobo and it wouldn't allow me to turn to
Was reading the Kobo and it wouldn't allow me to turn to next page. I switched it off and on and now I have a white screen with the face and the five squares are turning from blank to black. … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have just tried overnight to charge my kindle and it seems
I have just tried overnight to charge my kindle and it seems the battery won't charge. I assume it needs a battery transplant. How do I do it? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Dle got on a page and stayed there. I tried every button I
dle got on a page and stayed there. I tried every button I could think of to get it to move, but nothing happened. I finally turned it off and the next day when I turned it on it was a blank white pag… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My kindle screen is frozen and cant be restarted it is blank
My kindle screen is frozen and can't be restarted it is blank svn when connected to computer… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
My e-reader all of a sudden stopped working. I charged it overnight,
My e-reader all of a sudden stopped working. I charged it overnight, but the screen stays blank. I pushed the reset button but nothing happens. Di I need to buy another e-reader?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
The last time I turned off my keyboard 3g reader the screen
The last time I turned off my keyboard 3g reader the screen when completely blank, no pictures of authors that I was used to. I plugged it in and recharged it overnight. The screen is still blank. Whe… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
my kindle will not go on the red light goes on for a few seconds
my kindle will not go on the red light goes on for a few seconds and then it switches it's self off. The screen is blank, it has been on charge overnight help… read more
Mac Tech
Mac Tech
IT Consultant
Bachelor\u0027s Degree
1,100 satisfied customers
My Kindle stopped working. I was on the plane last week and
My Kindle stopped working. I was on the plane last week and powered down the Kindle for takeoff. After we were airborne, I tried turning it on and it was blank. I had recently charged the unit the nig… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x