E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Can't get my ereader to power up. Just got a blank screen.

Customer Question
Can't get my ereader...

Can't get my ereader to power up. Just got a blank white screen

Technician's Assistant: When did you last charge your e-reader?

Charged it overnight

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

NO i will try. Tried, it doesn't work

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/30/2017
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,748
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
The light in the top right hand corner comes on and the restoring messag
ge in the bottom left hand corner comes ongg
Electronics Technician: Richard, Customer Service replied 4 months ago

ok, has it completed restoring?

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
Now there is a picture of the kobo device, front and back
Electronics Technician: Richard, Customer Service replied 4 months ago

ok, is it now working? Can you use it?

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 44,748
44,748 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My Amazon fire won't charge and it as as à Christmas
My Amazon fire won't charge and it as as à Christmas present. The giver still has the receipt … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I can not connect to the store but I am connected to Wi-Fi,
I can not connect to the store but I am connected to Wi-Fi … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
I've had two Kobo Glo readers die because they were exposed
I've had two Kobo Glo readers die because they were exposed to electro-magnetic interference from other devices. Is there a protective sleeve which will stop this from happening? When I travel it's ha… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Ordered a book and confirmed as purchased by Amazon but not
ordered a book and confirmed as purchased by Amazon but not received to my Kindle … read more
Cris
Cris
60 satisfied customers
When I open it it will light up but when I swip to open it
when I open it it will light up but when I swip to open it will not open … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
The kindle will not charge up. Haven't used it for about a
Haven't used it for about a week but it was on the charger. The last time I used it and charged it up it took about 24hours to charge and I thought that was way too long but just let it go. Went to use it today and no charge. Tried different outlets in the house and nothing … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I need to get a bookle of directions how to use KINDLE
i need to get a bookle of directions how to use KINDLE pAPERWHITE. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
How can I get my tablet open if I what I thought was my
How can I get my tablet open if I what I thought was my password *****'t work? … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
My kindle touch has become unregistered how do I rd-register
My kindle touch has become unregistered how do I rd-register it … read more
Harry
Harry
1,436 satisfied customers
My new kindle registration will not go through with the
My new kindle registration will not go through with the email and password ***** have for my former kindle that died … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
Lynn Kreinberg here. I cannot turn on my kindle fire. I held
Hi, Lynn Kreinberg here. I cannot turn on my kindle fire. I held the on button for a number of minutes, plugged in and not. Nothing worked. I've been having this problem for a few days but have always… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
It keeps saying I need to register. My kindle some how
my kindle some how reading with large letters & big spaces between the … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
I just bought a book on kindle and wanted to open in my
i just bought a book on kindle and wanted to open in my computer … read more
Cris
Cris
60 satisfied customers
I was trying to get into mu amazon account to update my
I was trying to get into mu amazon account to update my credit card info & it tells me I have the wrong password. … read more
Harry
Harry
1,436 satisfied customers
It will turn on and that is all. It is full of books and I
It will turn on and that is all. It is full of books and I can't get anything to come up besides "Kindle fire." My kindle fire is about 7.5 yrs. old … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
Used to have no trouble reading my NOOK at home with my Wi
Used to have no trouble reading my NOOK at home with my Wi Fi. Now it says it cab't connect and show my connection locked - help, I'm desperate! … read more
Harry
Harry
1,436 satisfied customers
I just bought an kotogenic diet book I thought I would get
I just bought an kotogenic diet book I thought I would get an actual book not one I had to download on an ebook I only have a Kindle ebook and I don't know how to download the book What can I do? ****… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
521 satisfied customers
None of my phurches are going through on my firestick. What
Second opinion] None of my phurches are going through on my firestick … read more
Harry
Harry
1,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x