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I just purchase a piggy bank of 60 bars for Candy Crush Saga…

Customer Question
I just purchase a...

I just purchase a piggy bank of 60 bars for Candy Crush Saga game on my Kindle. The sale went through but the bars never loaded to my game. Any way you can fix this. If not can the sale be voided?

Technician's Assistant: When could you last open your Candy Crush Saga?

Close it out and went back in and reopen it and the bars are still not there

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I've been thinking about buying a bigger size Kindle. If I do will the games I have transfer to a new Kindle

Submitted: 7 months ago.Category: E-Readers
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Answered in 1 minute by:
11/30/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,928
Experience: E-reader expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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