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I have a Kindle Fire that I love. I am elderly and find
Second opinion] I have a Kindle Fire that I love. I am elderly and find Kindle to be a great companion during my long days. At this time I am having a problem. Somehow, I don't know how, I find myself… read more
Harry
Harry
2,431 satisfied customers
I have a Kindle Fire that I love. I am elderly and find
I have a Kindle Fire that I love. I am elderly and find Kindle to be a great companion during my long days. At this time I am having a problem. Somehow, I don't know how, I find myself looking at some… read more
Harry
Harry
2,431 satisfied customers
My kindle oasis (summer 2018) wont nlock when swiped. 3 days
my kindle oasis (summer 2018) wont nlock when swiped … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,534 satisfied customers
I cannot get audio on ear plugs from my kindle. I have tried
I cannot get audio on ear plugs from my kindle. I have tried three new sets and although the kindle audio is fine it does not come through the earplugs. … read more
Richard
Richard
Customer Service
IT Manager, Consultant
50,315 satisfied customers
My Kindle Paperwhite has frozen on the entry page that says
My Kindle Paperwhite has frozen on the entry page that says Swipe to unlock. I can't get beyond this page. Love my Kindle. Please help. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,534 satisfied customers
KindleFire does not respond to commands, can't turnpage.
KindleFire does not respond to commands, can't turnpage. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,534 satisfied customers
I just purchased a new e-reader because my old one is locked
I just purchased a new e-reader because my old one is locked up and won't do anything how do I change the brightness on the new one… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have a kindle e-reader. Half the screen is locked in the
I have a kindle e-reader. Half the screen is locked in the standby mode the upper third is working OK. I tryed the reset procedure of holding the power button in for over 20 seconds until the Kindle l… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I need information on how to proceed. The information and
I need information on how to proceed. The information and questions are for my son - he doesn't have internet access at this time. He received a Kindle for Christmas from his sister (extra warranty pu… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My Amazon Kindle is over 1 year old. Has worked very well. It
My Amazon Kindle is over 1 year old. Has worked very well. It dropped the other day -- and will not turn on. Is it feasible to repair the unit -- and if so, how should I proceed. (I bought a $79 model… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle was dropped, landing flat on backside, and is now
My Kindle was dropped, landing flat on backside, and is now frozen. Any suggestions as to how to "unfreeze" it?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hi, all of a sudden the top third of my screen on my Kindle
Hi, all of a sudden the top third of my screen on my Kindle will no longer show me anything. The screen is criss crossed with some faint lines and one corner shows what is normally the background/scre… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
The " Wed love to hear -----" uses 1/2 the screen whether
The " We'd love to hear -----" uses 1/2 the screen whether the unit is off or on and the next page key does not change the page. Your advise will be appreciated.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
All of a sudden the screen saver on my Kindle has blur lines
All of a sudden the screen saver on my Kindle has blur lines on the upper third- when you turn it on, the upper third of the screen is pretty much obliterated. Should I be sending it back for repair o… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My problem now is do I return the defunct Kindle, and if so,
My problem now is: do I return the defunct Kindle, and if so, to whom and where. Or do I just have destroyed and recycled at an electronics shop that I frequent. Thanks, Phil Go;d… read more
Cris
Cris
1,322 satisfied customers
LOVE my Kindle, but screen has been frozen for three days (despite
LOVE my Kindle, but screen has been frozen for three days (despite battery being fully charged)--have tried everything to no avail--what can I do to either repair or replace? Thanks for your help!!!!… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Dear Someone,I live in South Africa. I have been trying in
Dear Someone,I live in South Africa. I have been trying in all your depts to find an address to return my Kindle to you for a repair,to purchase a new one,whatever it takes,I love my Kindle, the scree… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
The top 1/2 inch of the screen is blank on my kindle and the
The top 1/2 inch of the screen is blank on my kindle and the next 1/2 inch has horizontal streaks. It affects the first through third lines when reading my book. Also, there a vertical lines on the sc… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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