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I am unable to reset my password for amazon. I just bought a…

Customer Question
I am unable to...

I am unable to reset my password ***** amazon. I just bought a new fire hd8 and am trying to reset password ***** I forgot for [email protected] gmail.com

Technician's Assistant: When could you last access your Amazon device?

On my other Samsungs probably this morning.

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes about 6 times

Submitted: 7 months ago.Category: E-Readers
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Answered in 3 minutes by:
11/29/2017
Electronics Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Karthik Nagarajan,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what exactly happens when you tried to reset the amazon account? Do you get any error message?

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