E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have downloaded books and tried to sync the books and now…

Customer Question
I have downloaded books...

I have downloaded books and tried to sync the books and now it is asking to have the network password ***** try and try i still cant get your reader to go online

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No i dont think so

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 3 minutes by:
11/29/2017
Electronics Technician: Karthik Nagarajan,
 replied 6 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 494
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own E-Readers Question
Electronics Technician: Karthik Nagarajan,
 replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the E-reader? So that we can try to reconnect the device to the wifi network.

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Kobo aura
Electronics Technician: Karthik Nagarajan,
 replied 6 months ago

I got it, Before you connect your E-reader to the wifi network. Please make sure that you got the right password ***** correct cases, because password ***** ***** sensitive. Try this steps for one more time and check if the Kobo device is connecting to the network or not.

  1. Select Wireless.
  2. If the Wireless Status setting is Off, press the centre of the Navigation pad.
  3. The eReader will scan the area for any available wireless networks and list them.
    • A Known Network is a Wi Fi network that the eReader has successfully connected to before.
    • An Unknown Network is a Wi Fi network that the eReader has not connected to before.
    • If you see a lock icon next to a network name you will need a password ***** connect.
  4. Select the network you want to join.
  5. If the network is a Known Network, the eReader will join that network.
  6. If the network is an Unknown Network:
    • Select Join Network.
    • Enter the password ***** the virtual keyboard.
    • Select Join Network.
    • Your eReader will connect to the network.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
You charged 38 already now u want more?
Customer reply replied 6 months ago
We permitted a 5 dollar charge but never more and som how u took the liberty to take a total of 38
Electronics Technician: Karthik Nagarajan,
 replied 6 months ago

No, Offers you see for Remote Assistance or Phone Calls are not me recommending them. I am a user of the site just like you, if there is any payment confusion or addition payment that you made, You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Nagarajan Your Own Question
Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 494
494 Satisfied Customers
Experience: Senior Engineer at CSS Corp Pvt Ltd

Karthik Nagarajan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Why can't I download to my kindle. The amazon account is in
The amazon account is in my husbands name and of course the kindle is in mine. when I ordered some books they went to the cloud reader … read more
Harry
Harry
1,882 satisfied customers
The up and down lock on my kindle fire HD-8 is stuck I an
The up and down lock on my kindle fire HD-8 is stuck I an unable to pull all my icon up. I purchase it in March 2018. I NEED HELP I trouble shoot it … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have poor vision. had difficulty rto open Kindle. Told
I have poor vision. had difficulty rto open Kindle . Told need new password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I cannot contact amazon with my I pad. I cannot buy anything
I cannot contact amazon with my I pad. I cannot buy anything with my e reader. … read more
Harry
Harry
1,882 satisfied customers
I had plugged in my kindle fire to recharge. but it is
I had plugged in my kindle fire to recharge. but it is blanked out. I can't get it on again. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have not been able to register my new kindle and I don't
I have not been able to register my new kindle white and I don't know how to load all of my library from my broken kindle. … read more
Harry
Harry
1,882 satisfied customers
I have a fire hd10 and its like frozen up cant do anything
I have a fire hd10 and its like frozen up cant do anything with it … read more
Eldon
Eldon
BS
215 satisfied customers
My Kindle Fire shows a "x" in one corner. When I click the
My Kindle Fire shows a white "x" in one corner. When I click the icon nothing happens. What does this mean and how do I fix it? … read more
Harry
Harry
1,882 satisfied customers
I can not download a book I purchased on my I pad. My
I can not download a book I purchased on my I pad. My account seems to be registered with the wrong persons I Pad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
My kindle has a blurry lines and part picture when I turn it
My kindle has a blurry lines and part picture when I turn it on and stays that way … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I am having trouble charging it. could I need a new battery?
I am having trouble charging it . could I need a new battery? … read more
Harry
Harry
1,882 satisfied customers
Unable to connect to WiFi. Says I require p/word ..have
Unable to connect to WiFi. Says I require p/word ..have 'show password ***** Can't sync books ordered yesterday, … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I have purchased a book but cannot download it to my E
I have purchased a book but cannot download it to my E raeder. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Has an old Kindle that has locked up. Will not charge and
John has an old Kindle that has locked up. Will not charge and there is no sign of life. Can I send it to see if its fixable? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I just received my new Kindle, it is telling me that I have
Hello, I just received my new Kindle, it is telling me that I have an Amazon account already but I do not remember setting this up or the password, can you help please … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
27 satisfied customers
Having trouble getting into my kindle? Keeps saying to use
Having trouble getting into my kindle? Keeps saying to use my amazon password ***** reset the password, on the kindle, But it is not accepting it either? … read more
Karthik Nagarajan
Karthik Nagarajan
494 satisfied customers
Seems to be a problem with my credit cardd. Kindle fire. The
the problem is with order number DO-2781259-0275466 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Kindle is not downloading amazon books. A week or so ago. I
kindle is not downloading amazon books JA: When did this downloading issue start with your Kindle? Customer: a week or so ago JA: Have you tried a force reboot (pressing and holding the power button f… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x