E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Bought a new kindle fire 8 for my wife, but can't seem to…

Customer Question
Bought a new kindle...

Bought a new kindle fire 8 for my wife, but can't seem to get it registered in her name.

Technician's Assistant: How old is your Kindle Fire?

It came today

Technician's Assistant: What have you tried so far with your Kindle Fire?

When ristered when trying to get it registered it will only accept my info and pw

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 6 minutes by:
11/29/2017
Electronics Technician: Karthik Nagarajan,
 replied 7 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own E-Readers Question
Electronics Technician: Karthik Nagarajan,
 replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what exactly happens when you tried to registered the Kindle? Do you get any error message?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
No error message. Device wants to be in my name. My wife wants her device to be totally separate from me. How can we get it into her name only. It was purchased through Amazon under my account.
Electronics Technician: Karthik Nagarajan,
 replied 7 months ago

In this case we can Hard reset the kindle and we can restore the kindle in your Wife's account. A hard reset will reset your Kindle Fire back to factory default settings and clear all data from the memory of the device. Ensure your Kindle Fire has at least a 30% battery charge level before performing these steps.

  1. Starting with the Kindle Fire off, press and hold “Volume Down” and “Power” simultaneously.
  2. The Amazon system recovery screen should appear. Use the volume buttons to toggle the selection to “wipe data/factory reset“.
  3. Press the “Power” button to choose the selection.
  4. Use the volume buttons to toggle the selection to “Yes — delete all user data“.
  5. Press “Power“.

Once it it resetted or If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Nagarajan Your Own Question
Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp Pvt Ltd

Karthik Nagarajan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I just got my new kindle today as more old one died. when
I just got my new kindle today as more old one died. when setting up it never transferred any books or games from my old one. This one shows Roberts 3rd fire my old one was Roberts fire 2, my wife has… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Trying to set up new kindle fire HD6, but every time i type
trying to set up new kindle fire HD6, but every time i type in the pw sent thru email it says there is a registration error---that the info i enter does not match an Amazon account. i have checked tha… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I purchased a new Kindle for my wife and want to know if she
I purchased a new Kindle for my wife and want to know if she can use her Kindle with the same account as mine? My account is***@******.*** when trying to register her new kindle it is asking for the p… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My wife does not remember her password XXXXX her Kindle White
My wife does not remember her password XXXXX her Kindle White Fire. She would like to apply for a new password XXXXX she no longer can use her Kindle. Please help her so she can get on with her life.… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Thanks for your response. When I try to get my computer to
Thanks for your response. When I try to get my computer to the proper registration page for my Kindle Reader to register it and use it I get a map down load instead. I can get this map thing at other … read more
Cris
Cris
60 satisfied customers
My wife and each had a kindle. Both turned up missing during
My wife and each had a kindle. Both turned up missing during our move. I have several books in my account that were on these Kindles. We bought 2 Kindle Fires. I successfuly transfered the library to … read more
Cris
Cris
60 satisfied customers
How do I register a new Kindle Fire HD in my wifes account? I
How do I register a new Kindle Fire HD in my wife's account? I have bought it as a gift for her It is, I think currently registered in my account. What do I do?… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I purchase 2 kindle fires at Best Buy. I registered one and
I purchase 2 kindle fires at Best Buy. I registered one and purchased a book successfully. I cannot get the other kindle (my wife's) registered. We use the same email address and password. Since I can… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Our son and daughter-in-law bought me a kindle fire for my
Our son and daughter-in-law bought me a kindle fire for my birthday and because it was bought using our daughter-in-law's amazon account, it came registered under her name. I would like to re-register… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My wife has a new kindle but it appears to be registered in
My wife has a new kindle but it appears to be registered in my name...How do we register hers in her name please?NK… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
My wife somehow linked to our Amazon account and now her KINDLE
My wife somehow linked to our Amazon account and now her KINDLE says ... D's Kindle and her email says Don_xxxx But that is me ! My wife is Kathryn. How can we change this ?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Kindle, and I gave my Wife a Kindle Fire for Cristmas.
I have a Kindle, and I gave my Wife a Kindle Fire for Cristmas. My problem is that her "fire" acts as if it is my Kindle. Somw books I buy get copied to her Fire. That is, I get it, and some time late… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Had to buy a new Kindle Fire for my wife. The screen cracked.
Had to buy a new Kindle Fire for my wife. The screen cracked. She cannot remember her password XXXXX her account. E mail [email protected] Can I load what was on the other kindle on her new one?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My wife gave me a Kindle for Fathers Day (account Marilyn
My wife gave me a Kindle for Father's Day (account Marilyn E. Korte,[email protected] When I tried to register it, the response was it was already registered in her name. It wouldn't let me register in … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Recently purchased 2 Nook Tablets for wife and myself.Just
Recently purchased 2 Nook Tablets for wife and myself.Just had wireless network set up through provider(NetGear).It's the same network for both . When i registered , it allowed me to create a Barnes a… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
If I register my wifes present, Kindle Fire, in my name to
If I register my wife's present, Kindle Fire, in my name to download books as a gift. When she deregisters it and re-registers under her account, will the gift books still be available?… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
i got a Kindle 2 last Xmas and registered in my wifes name
i got a Kindle 2 last Xmas and registered in my wifes name figuring she would use it more than me, but I wound up using it almost exclusively. Now she ordered a new Kinle Fire to be delivered in late … read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
My wife has an older Kindle...software version 2.5.6 (501108064),
My wife has an older Kindle...software version 2.5.6 (501108064), serial number B004182192363841. It is registered to XXXXX XXXXXman. I have bought a new Kindle, new UPC # XXXXX 14916 01023 3. Both my… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x