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My kindel fire is in a yellow color and I can't get it to…

Customer Question
My kindel fire is...

My kindel fire is in a yellow color and I can't get it to regular when that is not on it so black I can't see much at all

Technician's Assistant: What brand and model of e-reader do you have?

Kindel fire ?

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

Just last night and today 'shut it off then back on blue shade is on and I don't want it saysblue shade on will automaticly turn off at 6:00 am but it dosen't

Submitted: 7 months ago.Category: E-Readers
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Answered in 3 hours by:
11/29/2017
Electronics Technician: Randy Boman, Technician replied 7 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,495
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.My goal is to give you the best experience possible!
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own.If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. Then try charging the Kindle tablet with a wall outlet power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.
If that fails, unfortunately this sounds like it might be a hardware issue. We will need to rule out the possibility of a firmware issue by resetting the software, using a force reset method while USB charging. If this fails and you are sure that the charger is working properly then that means the kindle has a hardware failure.Usually the cost to repair is too much and the best option is to purchase a new or refurbished kindle which is a good value,
You can read the books from another device or computer while you are getting the kindle replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.
I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
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Electronics Technician: Randy Boman, Technician replied 7 months ago

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