E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

My kindel fire is in a yellow color and I can't get it to…

Customer Question
My kindel fire is...

My kindel fire is in a yellow color and I can't get it to regular when that is not on it so black I can't see much at all

Technician's Assistant: What brand and model of e-reader do you have?

Kindel fire ?

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

Just last night and today 'shut it off then back on blue shade is on and I don't want it saysblue shade on will automaticly turn off at 6:00 am but it dosen't

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 3 hours by:
11/29/2017
Electronics Technician: Randy Boman, Technician replied 4 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,377
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.My goal is to give you the best experience possible!
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own.If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. Then try charging the Kindle tablet with a wall outlet power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.
If that fails, unfortunately this sounds like it might be a hardware issue. We will need to rule out the possibility of a firmware issue by resetting the software, using a force reset method while USB charging. If this fails and you are sure that the charger is working properly then that means the kindle has a hardware failure.Usually the cost to repair is too much and the best option is to purchase a new or refurbished kindle which is a good value,
You can read the books from another device or computer while you are getting the kindle replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.
I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.
Ask Your Own E-Readers Question
Electronics Technician: Randy Boman, Technician replied 4 months ago

did that work for you?

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,377
10,377 Satisfied Customers
Experience: E-Reader Technician

Randy Boman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have a Samsung Tab A Nook. I received a pop up that said
I have a Samsung Tab A Nook . I received a pop up that said my reader has a virus. I installed a cleaner app . Now I am getting pop ups for all types of cleaners and boo … read more
Harry
Harry
1,401 satisfied customers
My kindle fire stop receiving emails I have no storage
My kindle fire stop receiving emails I have no storage space … read more
Harry
Harry
1,401 satisfied customers
Purchased for friend but kindle is registered to us. How can
Purchased for friend but kindle is registered to us. How can we correct this? … read more
Harry
Harry
1,401 satisfied customers
Wi Fi VJYNX45YUR. My Kindle suddenly stopped with just th
My Kindle suddenly stopped with just th word KINDLE and the tree picture … read more
Harry
Harry
1,401 satisfied customers
The screen on my kindle is blank and will not pull up any
The screen on my kindle is blank and will not pull up any book I have. When I charge it there is a picture of a battery on the screen with an exclamation point in the middle of it. What does that mean… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
My kindle won't charge. The light won't even come on. I had
my kindle won't charge. The light won't even come on … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My kindle Paper does not light up. It was charged so that is
My kindle Paper White does not light up. It was charged so that is not the issue. I bought it on Amazon approx. 2 years ago.... … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
My hd nook seems to be frozen,as I cannot get my personal
my hd nook seems to be frozen,as I cannot get my personal symbol to appear to unlock the nook. can you help? thank you … read more
Randy Boman
Randy Boman
Technician
10,377 satisfied customers
I am having trouble getting my Nook to work. I did get a new
I am having trouble getting my Nook to work. I did get a new computer but all of my programs were suppose to be transfered over. It will not accept my password ***** I had an account with Barnes Noble… read more
Harry
Harry
1,401 satisfied customers
How do change language. Kindleloasis E reader. Just
How do change language JA: What brand and model of e-reader do you have? Customer: Kindleloasis E reader JA: How long has this been going on with your e-reader? What have you tried so far? Customer: J… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
I need to change my billing info. how do I do this? I have
I need to change my billing info. how do I do this? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
I can't start up my new kindle voyage. Can't get my new
Can't get my new voyager kindle going! Seems it won't recognise my Amazon account? Help … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
I have a nook glowlight plus and my computer won't recognize
I have a nook glowlight plus and my computer won't recognize the device. All of the searching tells me to look for it in the Device Manager but it's not there. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
457 satisfied customers
I have just purchased a new Kindle Paperwhite. I need a wifi
I have just purchased a new Kindle Paperwhite . I need a wifi hook up plus a password … read more
Harry
Harry
1,401 satisfied customers
It is not lighting up. Amazon Kindle. I used it less ten 24
I used it less ten 24 hours ago I just oped ed the cover and it didn't come on. Tried the button on the bottom. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
My credit card has expired and I haven't succeeded in
Hi there, my credit card has expired and I haven't succeeded in updating on my kindle. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
My daughter in Australia has given me her Kindle which I
My daughter in Australia has given me her Kindle which I have brought back to South Africa. I have charged it and switched on but it's asking for a passcode. The Model No is D01200 IC 9600A 1013 FCC I… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
519 satisfied customers
I was gifted an old Kindle without instructions. I don't
I was gifted an old Kindle without instructions. I don't even know what model it is. Is it possible to get an instruction manual from you? Please help me get started. Thanks so much! … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x