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It will not let me signin. I changed my password and it

Customer Question
It will not let...

It will not let me signin

Technician's Assistant: When could you last access your device?

I changed my password ***** it still woyuld not

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No it says to use my amazon password

Submitted: 7 months ago.Category: E-Readers
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Answered in 10 minutes by:
11/28/2017
Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 7 months ago

May I know the exact make and model of your device?

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Customer reply replied 7 months ago
it is a kindle fire
I am trying to get the model number now
kindle fire hd 3rd geneeation
Customer reply replied 7 months ago
no I want my five dollar ans
Electronics Technician: Aparna Indresh,
 replied 7 months ago

I understand your concern if you are getting any pop up for remote assistance your phone call request you can ignore them because these are automatic pop up.

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Customer reply replied 7 months ago
are you still with me
Customer reply replied 7 months ago
are you going to answer me
Customer reply replied 7 months ago
what is taking so long
Electronics Technician: Aparna Indresh,
 replied 7 months ago

May I know if you have your amazon account password?

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Customer reply replied 7 months ago
why
Electronics Technician: Aparna Indresh,
 replied 7 months ago

As you have mentioned your device is asking for your Amazon account password ***** can try that and see if it works for you.

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Customer reply replied 7 months ago
I have tried that and it does not work that is why I called you
Customer reply replied 7 months ago
do you know what the problem is
Customer reply replied 7 months ago
are you still there
Customer reply replied 7 months ago
hello are you there
Customer reply replied 7 months ago
please refund my $5 if you can't answer me
Electronics Technician: Aparna Indresh,
 replied 7 months ago

If you do not wish to utilize our services, you can contact Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at http://ww2.justanswer.com/customer-support help to request a refund. Thank you so much for your time and I wish you have an awesome day ahead!

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