E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I can't connect to WiFi

Customer Question
I can't connect to...

I can't connect to WiFi

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

No.

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 4 minutes by:
11/27/2017
Electronics Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: E-Readers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once turn off your E-reader and turn it back on.
Let me know when this is done.

And what E-Reader is that?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
Done. Kindle fire
Electronics Technician: Suhasini Velu,
 replied 7 months ago

Please go to Settings>WiFi and check if your WiFi name is ***** ***** there?

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
It says no saved networks
Customer reply replied 7 months ago
It won’t connect at all. Are you still there?
Electronics Technician: Suhasini Velu,
 replied 7 months ago

Is the WifI turned on.

I mean your router?

Please turn off it and turn it back on

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Can't connect to wifi. I have a and noble acct but it is
I have a barnes and noble acct but it is with another email address… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an older Paperwhite, 2nd generation (never been used)
I have an older Paperwhite, 2nd generation (never been used) that I can't register. Trying to register, can't because I'm not able to get a home wi-fi setup. … read more
Suhasini Velu
Suhasini Velu
640 satisfied customers
I can't connect to wifi. But it asks for a pin number and I
yes but it asks for a pin number and I don't know that it is … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I bought a new Glow light 3 from &N. Can't get internet wifi
I bought a new Glow light 3 from B&N. Can't get internet wifi connection with my home wifi, even though my ool Nook will connect. the connection I usually use saysits having a problem. Checked my comp… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Unable to get an internet connection. I do not own a
Unable to get an internet connection. I do not own a computer and am trying to get a connection through my sister. She has gotten me the Wifi through xfinity. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't seem to connect to the wi-fi here, yes, yes, i'm
i can't seem to connect to the wi-fi here JA: Does your network appear in the Wi-Fi list on your e-reader? Customer: yes JA: Are other devices (computer, phone, etc.) connecting to the router? Custome… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I've just purchased an Amazon Kindle and I can't get
I've just purchased an Amazon Kindle and I can't get connected to my Wifi. I used what i thought was the password ***** my old kindle but it is not accepted. I am connected to Optus but not broadband.… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I can't connect with wifi. It has always connected in the
it has always connected in the past but today it does not connetc… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I'm in LA, a way from home, and I can't download anything
I'm in LA, a long way from home, and I can't download anything despite the fact that I'm connected to the hotel's free wifi. I've been getting messages about my device not being set to the right time … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I'm trying to set up my Kindle Oasis, I thought it was
I'm trying to set up my Kindle Oasis, I thought it was registered when I bought it as this is my second Kindle - I do not have wifi and was trying to use the USB cable on my computer to use that wifi … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't get my kindle to accept my WiFi address? Help.... My
I can't get my kindle to accept my WiFi address? Help.... … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I found a kindle discarded in the bins of my apartment
Hi, I found a kindle discarded in the bins of my apartment complex. Can I register it in my name? Iv'e tried to register it with my Amazon account but I can't connect to WiFi at my home 0- any ideas? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My NOOK is charged. It can connect to our wireless router.
My NOOK is charged. It can connect to our wireless router. I can access my profile and my library. But when I try to shop, it says "unable to load the data." Also, the rectangular space just to the ri… read more
Cris
Cris
60 satisfied customers
I am trying to register a kindle to my account. Each time
I am trying to register a kindle to my account. Each time I go through the process and hit submit, it says it can't connect. I have also tried rebooting and repeating the process.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have received a kindle reader and have tried since 26th to
I have received a kindle reader and have tried since 26th to get it set. I can't get thru to wi-fi and although I received a new password XXXXX Amazon. com I cannot get registered. Help please Helen… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have ordered numerous books in the last two months. None
I have ordered numerous books in the last two months. None have showed up on my kindle. I have both my kindle and my computer next to a hot spot. Where are my books? What good is a kindle if I can't g… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
I cant get my kindle to connect to home wifi , but connects
I can't get my kindle to connect to home wifi , but connects elsewhere, and I can't find wifi settings on kindle to add any codes, only thing there is turn wifi on and off… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
my daughters kindle was frozen this morning, i reset it per
my daughters kindle was frozen this morning, i reset it per instructions on the web, charged it and now can't download book she wanted because it keeps telling me that my wi-fi is unable to connect, p… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x