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I am getting an incorrect Password message on my kindle. It…

Customer Question
I am getting an...

I am getting an incorrect Password ***** on my kindle.

Technician's Assistant: When could you last access your Kindle?

It has been months. I bought an ipad but can't get it to work, so thought I would go back to my kindle.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the E-reader Expert, I'll connect you shortly.

Customer:***@******.***

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Can she help with my ipad problems, too?

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/27/2017
Electronics Technician: Karthik Nagarajan,
 replied 8 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Karthik Nagarajan,
 replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem, Could you please tell me whether you are able to access the kindle but you are getting an error message stating incorrect password, Is it right? If that is correct we can reset the amazon account.

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Customer reply replied 8 months ago
that's right
Customer reply replied 8 months ago
my phone is available
Customer reply replied 8 months ago
My phone is free, please call.
Electronics Technician: Karthik Nagarajan,
 replied 8 months ago

I am sorry, I don't have an option for making a phone call request but I make this request open to other expert so they could call you for fixing the issue. In this case for now I can help you in resetting the amazon account. Please click on the following link below for resetting the password. https://amazon.com/gp/css/account/forgot-password/email.html

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,203
Experience: E-reader expert
Verified

Hi,

Would you like the steps on here or would you prefer a phone call?

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Customer reply replied 8 months ago
I have been trying to get an answer to my problem all day. Is anyone available?
Electronics Technician: Josh, Technician replied 8 months ago

Hi,

Would you like the steps on here or would you prefer a phone call?

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