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As I was reading, my Kindle Paperwhite suddenly began to
As I was reading, my Kindle Paperwhite suddenly began to reboot. The line space continued to fill in until about 1/4 inch from the end. It is frozen there. I can't swipe to another page, can't turn of… read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
Ordered books paid for books but are undelivered to my
Ordered books paid for books but are undelivered to my kindle … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Kindle has frozen. Charged it up thinking maybe this is the
Kindle has frozen. Charged it up thinking maybe this is the problem but no, the screen is frozen. … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
I have ordered and presumably paid for a book-"A World
I have ordered and presumably paid for a book-"A World Undone" by G.L. Meyer over some weeks that has yet to appear on my 6th kindle paperwhite not more than two months old, dsn:G090kb037480 oeft. Ama… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
MY. My book does not disappear when I touch "Remove from
My book does not disappear when I touch "Remove from device" from my Paperwhite Kindle Why? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
The screen is locked. I had my credit card hacked, so short
The screen is locked. I had my credit card hacked, so short story new one. I have updated credit card details. The screen read a problem, I closed the message with the x on the window. The screen with… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My paperwhite is frozen. This am. I tried to downgrade
my paperwhite is frozen JA: When did you last charge your Kindle? Customer: this am JA: Have you tried a force reboot (pressing and holding the power button for a minute)? Customer: yes JA: Anything e… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
We are having trouble with my wife's kindle. It is a
It is a paperwhite and every now and again it finishes the book without being requested … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have lost the top line on my kindle paper. It happened
I have lost the top line on my kindle paper white. It happened when I was trying to search for a book in the bookstore. The second line (go to, etc) is okay, but I cannot maneuver otherwise. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It is frozen on the screensaver. I just finished charting it
yes but no dialogue box comes up to say 'do you want to restart' … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My screen is frozen, it wont turn off to reboot? Not sure i
It froze on Wednesday. i tried to turn it off but it wont. there is a box on the screen that says restart power off or cancel. when you touch it nothing hasppens … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
The swipe on my kindle is very slow. It's fully charged.
The swipe on my kindle is very slow. It's fully charged. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
It seems like it froze up. can't charge, turn page or get in
it seems like it froze up. can't charge, turn page or get in the apps on top . … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I have a paper about 2 years old that suddenly won't open
I have a paper white about 2 years old that suddenly won't open after the initial loading of the picture. It just reloads the picture anf … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
My Kindle was working beutifully for months. Then, it began
My Kindle was working beutifully for months. Then, it began to slow down turning pages. Now, it will not start at all. I push button and light turns green and quickly goes off. When I recharge, the li… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My first generation kindle froze in the middle of a hard reboot
My first generation kindle froze in the middle of a hard reboot last night and would not turn off or finish the reboot. It has been charging for several hours and the light is still yellow and the scr… read more
Josh
Josh
Technician
Associate Degree
22,698 satisfied customers
My Kindle seems stuck in a loop, or frozen, whatever it is,
My Kindle seems stuck in a loop, or frozen, whatever it is, it's not working properly. seems the software's wonky: - it switches on and off, restarting with the kindle tree image. - when it restarts i… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
My sons Kindle froze up while he tried to start up his kindle.
My son's Kindle froze up while he tried to start up his kindle. The screen froze mid-startup. Now he can't turn it on or off, and he's not sure if it's using battery or not. I don't think it's on low … read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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