E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

We are not connected to the available Wi-Fi network. But has…

Customer Question
We are not connected...

We are not connected to the available Wi-Fi network

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes,but has a locked sign and says it is not connected

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes the computor

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

The network listed is MP264830558.I tried entering the password ***** nothing changed.Do you need the password?

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/27/2017
Electronics Technician: Randy Boman, Technician replied 7 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified
Is that your home WiFi network?
Ask Your Own E-Readers Question
Customer reply replied 7 months ago
do I need to enter a password?
Electronics Technician: Randy Boman, Technician replied 7 months ago
what is the brand/model of your internet modem?
Ask Your Own E-Readers Question
Customer reply replied 7 months ago
My apologies for not replying.I was able to resolve the issue myself.
I was not prepared to pay $28 dollars for an overseas phone call.I would have preferred to have been given the option
of speaking to a support person in Australia and couldn't see my way out of the situation I was in.
Electronics Technician: Randy Boman, Technician replied 7 months ago

That's great news!

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I can't connect to my WiFi even though I select my ownWiFi
I can't connect to my WiFi even though I select my ownWiFi on the Kindle … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
I changed from Century Link to Comcast wifi and can't get
I changed from Century Link to Comcast wifi and can't get connected to wifi.to use my Kindle … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
I have the Kindle Fire 8 (7th generation), and for some
Hi. I have the Kindle Fire 8 (7th generation), and for some reason it's having a problem connecting with our Wi-Fi. Can you help? … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
Unable to get an internet connection. I do not own a
Unable to get an internet connection. I do not own a computer and am trying to get a connection through my sister. She has gotten me the Wifi through xfinity. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I just bought an amazon fire tablet and I don't know how to
I just bought an amazon fire tablet and I don't know how to connect to my wifi with a password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I cannot get online with my kindle, can't connect with my wi
I cannot get online with my kindle, can't connect with my wi fi … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
My wifi password has changed but unable to log into my
my wifi password ***** changed but unable to log into my kindle … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
Have a kindle 8 hd and having problems with wifi, fire hd 8
about 30 minutes wifi says checking for internet service … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
My wife has been given a fire kindle 5 generation which she
My wife has been given a fire kindle 5 generation which she has been using until a few days ago when she lost her wi-fi. We have been using my desktop wi-fi...but now it will not take the password. My… read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
I hope you can help. my Wi-Fi got messed up somehow & it's
I hope you can help. my Wi-Fi got messed up somehow & it's asking me to sign in to web browser … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I recently replaced my kindle. My first one was lost. I am
I recently replaced my kindle. My first one was lost. I am trying to connect to my wi-fi network without success I have tried my old password (6 letters) and other variations to no avail. Please help.… read more
Cris
Cris
60 satisfied customers
I went to the Sarb Garage taking my Kindle with me, and then
I went to the Sarb Garage taking my Kindle with me, and then tried to connect via their internet all to no avail. On arriving home tried to open again all to no avail. I have forgotten my password XXX… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
There is a hold on my Kindle account because of a credit card
There is a hold on my Kindle account because of a credit card error. This has all been adjusted with the creditcard , but the amazon account does not allow me to access my account for the menu of book… read more
Cris
Cris
60 satisfied customers
Have an 8 digit password XXXXX WiFi. To connect to my new Knidle
Have an 8 digit password XXXXX WiFi. To connect to my new Knidle Fire it says I need more than 8 to log on and register. What?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I am trying to register my new Kindle fire. I entered my email
I am trying to register my new Kindle fire. I entered my email and password XXXXX got nowhere. I also entered my network name and password XXXXX am still disconnected. Can you me get set up? Thanks, P… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Kindle purchased from BigW. Cannot connect to WiFi or register.
Kindle purchased from BigW. Cannot connect to WiFi or register. I type in my email [email protected] and then when I type in my password (Mick29). Then I try to establish the WiFi Connection. Unit… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Kindle will no longer hook up to wireless network at home.
Kindle will no longer hook up to wireless network at home. It will hook up automatically at my son's house.… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
I have just received my Kindle sent to me in Australia. I have
I have just received my Kindle sent to me in Australia. I have been unable to get it connected so that I can order online. I have fully charged the kindle. I have followed the directions but a meesage… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x