E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Why can't I get my Kindle books? Instead of downloading my…

Customer Question
Why can't I get...

Why can't I get my Kindle books? Instead of downloading my book to my Kindle, I'm being sent codes and instructions that don't work.

Technician's Assistant: When did this downloading issue start with your Kindle?

About a week ago. I have three books I can't download. And the link provided doesn't work.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Reboot the entire computer? But over the course of three days, I've shut it down completely every night. The next day, the books still don't download.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

That's it.

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/26/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,203
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 8 months ago

How are you trying to read the books?

On a Kindle? on a computer?

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
I'm ordering them on a desktop to be read on a Kindle.
Electronics Technician: Josh, Technician replied 8 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
You don't understand. The books are not downloading. Instead, I'm getting some code that tells me to go to an email. I go to the email, and it tells me to enter a link into my search engine. I have to cut and paste the link. Google returns the information that the link doesn't work.
Electronics Technician: Josh, Technician replied 8 months ago

Are you ordering them through the Amazon.com website?

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
Your service is useless and a rip off.
Electronics Technician: Josh, Technician replied 8 months ago

Okay, thank you.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
On my 5th Kindle, books appear on the Library but will not
On my 5th Kindle, books appear on the Library but will not download or bring up the book to be read. All other Kindles are working fine. I use all three that are registered to me. … read more
Harry
Harry
2,172 satisfied customers
Why can't I download to my kindle. The amazon account is in
The amazon account is in my husbands name and of course the kindle is in mine. when I ordered some books they went to the cloud reader … read more
Harry
Harry
2,172 satisfied customers
My kindle book no longer turns the page...i'm stuck in the
my kindle book no longer turns the page...i'm stuck in the middle of a book and keep tapping and swiping the page...but it will NOT turn to the next page...something's wrong and it's only 2 yrs old...… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I can't get my kindle to receive the latest books I have
I can't get my kindle to receive the latest books I have ordered. They are going instead to my tablet. For some strange reason, my kindle is unable to connect to my Wi-Fi network. My tablet was connec… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I received my Aug 9 order of "The Man who killed Kennedy On
I received my Aug 9 order of "The Man who killed Kennedy On my ipad bu not my Kindle. Usually it comes to both and I'd prefer reading on the Kindle because of ease of handling. Is it possible to get i… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
When you down load the kindle app onto the pc where does it
when you down load the kindle app onto the pc where does it go I can never find it … read more
Josh
Josh
Technician
22,203 satisfied customers
I have received a message about a software update. However,
I have received a message about a software update. However, I have been unable to accomplish this. The instructions are to connect to wi-fi & leave the charger on overnight. I have done this three tim… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Since yesterday have not been able to receive downloads from
Since yesterday have not been able to receive downloads from Amazon to my Kindle after I have purchased them. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Fell asleep with my kindle in the bed with electric blanket
Hi! So, fell asleep with my kindle in the bed with electric blanket on last night! Today it's not flipping pages, and of course I'm in the middle of an incredible book! Can you help? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I bot my Kindle 3G on Apr 25, 2012 (from Amazon) and have used
I bot my Kindle 3G on Apr 25, 2012 (from Amazon) and have used exclusively for books downloaded from Amazon. It has worked well until this week. It was fully charged two days ago and them became errat… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
Just downloaded three books that I purchased on Amazon to my
Just downloaded three books that I purchased on Amazon to my local PC (my WiFi connection sucks). Then I copied them to my Kindle Fire "Books" directory. After fownloading first one everything was fin… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I am trying to read a book which will not load. The title
I am trying to read a book which will not load. The title is at the top, but the text is missing. Help!… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have a Kindle 4G Wi-Fi and have enjoyed it for 1.5 years.
I have a Kindle 4G Wi-Fi and have enjoyed it for 1.5 years. I got it for Christmas 2010. My question is about why all of a sudden, it doesn't want to hold a charge. I charged it yesterday for about 1.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My wife has an original kindle and uses every day. today she
My wife has an original kindle and uses every day. today she was reading a book, set the kindle down to get a drink. upon returning , she find the kindle had shut down. She could not restart. plug int… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My first generation Kindle suddenly started freezing up on
My first generation Kindle suddenly started freezing up on me. It does it several times a day and started over a week ago. I reset it every time & it worked again for a while, sometime only minutes so… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I received a kindle as a gift in Jan. 2011. About 4 weeks ago
I received a kindle as a gift in Jan. 2011. About 4 weeks ago it refused to go on after being charged. It still won't go on even though I see a green light at the on switch. No picture. Prior to that,… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Kindle not used in 3 weeks. When I opened book cover there
Kindle not used in 3 weeks. When I opened book cover there was a picture still there. Then it went to split screen. 1/2 a book page another 1/2 picture of an author. Has been charging all night, tried… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Im on my second kindle since Christmas with the same problem--I
I'm on my second kindle since Christmas with the same problem--I can't seem to keep it charged. I am an avid reader and use it alot , but this particular kindle was plugged in all night last night and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x