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Won't turn on I've tried hard start. Two weeks ago. Just get
Won't turn on I've tried hard start JA: When did you last charge your e-reader? Customer: Two weeks ago JA: Have you tried a force reboot (pressing and holding the power button for a minute)? Customer… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,031 satisfied customers
I went to settings on my fire intending to change my font
I went to settings on my fire intending to change my font size but I somehow wipped out everything and I got an orange screen telling me I now had to reset up the reader because I had wiped out the wh… read more
Josh
Josh
It Support Specialist
Associate Degree
762 satisfied customers
It won't turn on, I tried charging it, it didn't do
It won't turn on, I tried charging it, it didn't do anything … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,896 satisfied customers
I can't get it to charge. The plug in won't fit anymore. In
I can't get it to charge. The plug in won't fit anymore. In looking at it, I think one of the prongs inside is maybe in the wrong place. … read more
Josh
Josh
It Support Specialist
Associate Degree
762 satisfied customers
Text keeps getting highlighted, and then the page won't
Text keeps getting highlighted, and then the page won't turn, and I can't Get the highlight off. … read more
Josh
Josh
It Support Specialist
Associate Degree
762 satisfied customers
I cannot restart my e-reader. I pushed the power button, got
I cannot restart my e-reader. I pushed the power button , got the power page but nothing happened when I pushed restart. I tried going to reset but it won't go anywhere. The screen is frozen. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,425 satisfied customers
Battery says it is charging, light is on but it won't power
Battery says it is charging, green light is on but it won't power up … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,896 satisfied customers
Reader turns on and off but light goes out when on and won't
reader turns on and off but green light goes out when on and won't follow commands … read more
Randy***** CellTech
Randy***** CellTech
1,874 satisfied customers
Just screen - won't charge or reset. Kobo glo. Just started
Just started today - died I assume last night or night before but usually the screen is black not white … read more
Harry
Harry
Customer Service
3,307 satisfied customers
Kindle fire says cannot authenticate on WiFi, nothing comes
Kindle fire says cannot authenticate on WiFi, nothing comes up to add password … read more
Josh
Josh
It Support Specialist
Associate Degree
762 satisfied customers
I have a Nook and it fell out of my car onto the garage
I have a Nook and it fell out of my car onto the garage floor. Ever since, I cannot turn it on. I tried holding the bottom to reboot and it won't do anything. I also charged it all night hoping that w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,031 satisfied customers
Power button won't turn on unless connected to charger. It
Power button won't turn on unless connected to charger. It has fully charged battery … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,528 satisfied customers
My older paperwhite won't turn off or on without turning off
My older paperwhite won't turn off or on without turning off completely and rebooting … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,528 satisfied customers
The screen is dark. I think I dimmed it too far and can't
The screen is dark. I think I dimmed it too far and can't get to brighten again. … read more
Josh
Josh
It Support Specialist
Associate Degree
762 satisfied customers
If I know! Plenty of memory. Cleaned. Defrauded. No viruses.
Damn if I know! Plenty of memory. Cleaned. Defrauded. No viruses. Am75% through a book and it gives me a black screen. Other apps work. … read more
Harry
Harry
Customer Service
3,307 satisfied customers
My kindle won't fire up? We tried holding the power button
We tried holding the power button down for 40 seconds to restart but nothing happened ? … read more
Randy***** CellTech
Randy***** CellTech
1,874 satisfied customers
i was on facebook looking at pictures at 530 this morning and
i was on facebook looking at pictures at 530 this morning and it froze up on me. stayed that way till a hour ago and turned off. now i cant turn it back on. the light comes on green and red but nothin… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I was on a trip returning yesterday. Reader was working fine
I was on a trip returning yesterday. Reader was working fine and fully charged. This morning it will not turn on. I get nothing no charge light and no screen activity. Help! I am in the middle of a no… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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