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I have been trying to get on Amazon to order cannot remember…

Customer Question
I have been trying...

I have been trying to get on Amazon to order cannot remember pass word email is Nancy

Technician's Assistant: When could you last access your Amazon device?

.last year

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Yes will you help me so I can order Christmas

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/25/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,964
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 7 months ago

Hi Nancy,

What is the email address on file with Amazon?

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Electronics Technician: Josh, Technician replied 7 months ago

I have sent an email to:***@******.***

There is a code in the email. What is the code?

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Customer reply replied 7 months ago
77010
Customer reply replied 7 months ago
Now what
Electronics Technician: Josh, Technician replied 7 months ago

That code is not working -- Please check again

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Customer reply replied 7 months ago
77010 I did and this is the one sent
Electronics Technician: Josh, Technician replied 7 months ago

That was not correct -- I sent a new email with a new code.

What is it?

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Customer reply replied 7 months ago
77010 (2)
Electronics Technician: Josh, Technician replied 7 months ago

No, that is the old code.

What is the new email code?

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Customer reply replied 7 months ago
I am getting upset that is the.ladt code sent to me all I want is to update my Amazon account to order Christmas I am not paying 20 more dollars to talk to someone
Electronics Technician: Josh, Technician replied 7 months ago

Yes, you are not viewing the last email from Amazon.

Open the email and make sure you are viewing the last one.

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Customer reply replied 7 months ago
77010 (4)
Electronics Technician: Josh, Technician replied 7 months ago

No, you are using the same code each time.

You need to open the email and make sure you are viewing the last email from Amazon.

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Customer reply replied 7 months ago
18186540-770
Electronics Technician: Josh, Technician replied 7 months ago

No, that is not the code from Amazon.

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