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My kobo is charged but i can't get it out of sleep mode. It…

Customer Question
My kobo is charged...

My kobo is charged but i can't get it out of sleep mode

Technician's Assistant: What Kobo model do you have?

It says R Kobo onit

Technician's Assistant: How long has this been going on with your Kobo e-reader? What have you tried so far?

Just today

Submitted: 7 months ago.Category: E-Readers
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Answered in 10 minutes by:
11/25/2017
Electronics Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: E-Readers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Suhasini Velu,
 replied 7 months ago

Before we proceed with any troubleshooting,please once turn off your kobo and turn it back on.
Let me know when this is done.

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Customer reply replied 7 months ago
it seems like it is frozen I can't turn it off or on
Electronics Technician: Suhasini Velu,
 replied 7 months ago

Could you please try to press and hold the power button for 30 seconds.

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