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Josh, Technician
Category: E-Readers
Satisfied Customers: 23103
Experience:  E-reader expert
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Got wet. repair code :0. Paperwhite version 2588930001.

Customer Question

got wet. repair code :0
JA: What brand and model of e-reader do you have?
Customer: paperwhite version(###) ###-####JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: Going on for the last 10 minutes. Plugged in charger, got "needs repair" message
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Is this thing salvageable?
Submitted: 11 months ago.
Category: E-Readers
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

Unfortunately, no.

The good news is that all of your books are stored on the Amazon server so they will download on your next Kindle.

Customer: replied 11 months ago.
Any use putting in rice or something like that?
Expert:  Josh replied 11 months ago.

Yes, you can try submerging it in rice to see if it will absorb the moisture.

Expert:  Josh replied 11 months ago.


I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!