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When I try to register Kindle Paperwhite with email account…

Customer Question
When I try to...

When I try to register Kindle Paperwhite with email account & password ***** repeatedly returns with 'taking long than expected."

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Not much. just looking around. Seems this is basically the1st step. Device shows wi-fi is connected.

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/24/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,840
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 7 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 7 months ago
it has restarted. looking at home page
Electronics Technician: Josh, Technician replied 7 months ago

Try to register now

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Customer reply replied 7 months ago
I would prefer to continue typing...
Electronics Technician: Josh, Technician replied 7 months ago

Try to register now

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Customer reply replied 7 months ago
After reset/restart registering gives the same message 'taking longer than expexted.'
Electronics Technician: Josh, Technician replied 7 months ago

Have you tried to register it over the phone yet?

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Customer reply replied 7 months ago
Not yet. How can I register this Kindle online as instructed?
Electronics Technician: Josh, Technician replied 7 months ago

Since it is "black friday", it is likely that their online servers are taking a hard hit right now so you can either way until tomorrow or register it over the phone.

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Customer reply replied 7 months ago
FYI.I tried this earlier in the week and got same message. If you Google the error you’ll find this is common. Will try something else later.
Electronics Technician: Josh, Technician replied 7 months ago

Yes, and you can have it registered by contacting Amazon over the phone within 15 minutes.

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