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I have an older Kobo Vox as well as a Kobo mini. The Vox
I have an older Kobo Vox as well as a Kobo mini. The Vox started a reset unexpectedly. I have had these for several years and cannot remember my account number. I have several books loaded and don't w… read more
Harry
Harry
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2,912 satisfied customers
Need to change credit card expiration date. Nook reader.
just tried to buy and download book and learned I had not changed credit card expiration date … read more
Aparna Indresh
Aparna Indresh
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Electronics & communication engineering
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Book selections were purchased on the Kobo book site on the
Book selections were purchased on the Kobo book site on the computer. How do we add/download them to my Kobo Vox? … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Cannot update the expiration date on my credit card,
Cannot update the expiration date on my credit card, therefore, I cannot make any new purchases.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cannot buy books because my credit card expired 11/2014
I cannot buy books because my credit card expired 11/2014 I would like to change the date to 11/2017 but I cannot find a way to do it can you help… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have used VISA to purchase books from KObo store & had no
I have used VISA to purchase books from KObo store & had no problems until my VISA expiry date had to be updated- now I cannot purchase books from the store at all...just get a "runtime error..." mess… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
I have purchased books on my kobo vox. They show as being downloaded
I have purchased books on my kobo vox. They show as being downloaded in my library, but when I open them all I get is the cover page and the intro pages (ie table of contents, etc.) then when I get to… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
Takes several attempts to start reader. when started resets
Takes several attempts to start reader. when started resets to factory settings. Cannot recover existing paid for books.Does not recognize my email address or password.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
front page of my KOBO evox showing books as totally black
front page of my KOBO evox displaying the books I am reading as well as the library are showing the books as total black, . I have shut it down and restarted it as well as reinstalled.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have just bought a Kobo eReader Vox and cant get it to play
I have just bought a Kobo eReader Vox and can't get it to play music even thought there is clearly an app "Play Music" and the advertising material says the reader can play music. I can sync from Wind… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
my kindle wont let me order books. it says my credit card
my kindle won't let me order books. it says my credit card has expired. I want to change the expiration date but it won'tlet me… read more
Cris
Cris
63 satisfied customers
Hi cannot get my koko vox ereader to charge. Plugged in overnight
Hi cannot get my koko vox ereader to charge. Plugged in overnight and only get a second of yellow light when I press power button. I've tried 3 different power sockets to no avail.I only have the devi… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kobo vox will not open my books. I get the message No Internet
My Kobo vox will not open my books. I get the message No Internet connection available, Kobo cant start right now because of a problem connecting to the Kobo server. Please try again. I have been tryi… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I want to transfer my Kobo reader to my niece. I need to wipe
I want to transfer my Kobo reader to my niece. I need to wipe out the adult books and close my account so she can open her own account on the reader. How do I do that? Thanks.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I recently received a Kobo eReader as a gift. There was no
I recently received a Kobo eReader as a gift. There was no USB cable enclosed - is there supposed to be one? Also, no warrantee of any kind was enclosed. Is this standard?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I get an uhoh when I try to add a book to my account. How
I get an uhoh when I try to add a book to my account. How do I solve this problem? I can't make the final step of transaction.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
How do I down load documents like http://www.resus.org.uk/pages/guide.htm
How do I down load documents like http://www.resus.org.uk/pages/guide.htm to my kobo vox, I have tried to research on line and it was suggested I could connect the Kobo vox and drag a document into th… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
hi i am getting my kobo vox today ) i have a touch which
hi i am getting my kobo vox today :) i have a touch which i sold to my sister...can i put my books that i have purchased to my vox or do i loss them? also i would like to know if i can put my books on… read more
Mary
Mary
Digital Printing Consultant
Master's Degree
248 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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