E-Readers

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I'm having problems logging in and have forgotten my

I'm having problems logging...

I'm having problems logging in and have forgotten my password

Technician's Assistant: When could you last access your device?

I could read the books already downloaded but havent uploaded anything for about a year

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No i havent

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I think thats all for now thanks

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Answered in 5 minutes by:
11/24/2017
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.My goal is to give you the best experience possible!
Ask Your Own E-Readers Question

To request a password *****:

  1. Click here> Forgot Your Password.
  2. Follow the on-screen instructions.
  3. Follow the instructions in the e-mail sent to the e-mail address on your account.

    Note: If you created your account with a mobile phone number, you'll receive an SMS message with instructions instead of an e-mail.

After you've created a new password, it will become active right away. You new password ***** be applicable for all Amazon related accounts.

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified
Randy Boman and 87 other E-Readers Specialists are ready to help you
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Category: E-Readers
Satisfied Customers: 10,501
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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