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I tried to make a purchase. I got a message that there is a…

Customer Question
Hi, I tried to...

Hi, I tried to make a purchase. I got a message that there is a problem with my account. Elizabeth Hagan last 4 diigits of my account are:4465

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Mac Pro

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just today when I tried to make a purchase. It showed on my screen.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

That's all. Do I have a Balance. Happy to send on a payment

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/22/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,962
Experience: E-reader expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Category: E-Readers
Satisfied Customers: 142
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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