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I have no memory to download any more books. I could not…

Customer Question
I have no memory...

I have no memory to download any more books. I could not find a way to move things to the cloud so I told it to "reset" Now, I have to re-register the kindle. The kindle is older and I have a newer kindle and can't remember the user name or password ***** the older kindle. Can you help?

Technician's Assistant: What's the make/model of your device? How old is it?

It is a paperwhite and maybe about 3 or 4 years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About 2 or 3 weeks. At amazon it is called my 2nd Kindle. I had a kindle and let a friend borrower it to take a trip on a plane and he left it on the plane. I canceled my credit card associated with that kindle and bought a new Kindle (2nd Kindle). I later bought a 3rd kindle because the 2nd Kindle would not let me buy any books, it would only let me put them on a wish list or get a sample. I am begining to dislike Kindles. Although my 3rd Kindle works fine.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I just want to know how to get back on that kindle (2nd) and how to put the books on the cloud so I can have enough memory.

Submitted: 5 months ago.Category: E-Readers
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Answered in 1 minute by:
11/22/2017
Electronics Technician: Josh, Technician replied 5 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,729
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 5 months ago

All books are stored on the cloud.

Do you need your Amazon account information?

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Electronics Technician: Josh, Technician replied 5 months ago

Do you know the email address on file?

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Customer reply replied 5 months ago
call me (###) ###-####
Electronics Technician: Josh, Technician replied 5 months ago

Do you know the email address on file?

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Electronics Technician: Josh, Technician replied 5 months ago

I have sent a code to:***@******.***

What is the code in the email?

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Customer reply replied 5 months ago
code 234909
Electronics Technician: Josh, Technician replied 5 months ago

I just sent a new code -- Please reply as quick as possible since the codes expire.

Ask Your Own E-Readers Question
Customer reply replied 5 months ago
369385
Electronics Technician: Josh, Technician replied 5 months ago

Code was not valid again

Check for the new code

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Customer reply replied 5 months ago
023062
Electronics Technician: Josh, Technician replied 5 months ago

That one worked.

I have checked the password *****: Justanswer1 (the J is capital)

Please use that password ***** sign in and let me know if it works for you

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Electronics Technician: Josh, Technician replied 5 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Josh
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,729
21,729 Satisfied Customers
Experience: E-reader expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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