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My paperwhite just quit qa couple ofv days ago; I just
My paperwhite just quit qa couple ofv days ago; I just mordered a new one to be delivered Wed Can all my read books and new ordered books mbe transferred to my new paperwhite? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
My Kindle (3rd generation) has lost everything. 600 books on
My Kindle (3rd generation) has lost everything. 600 books on the Archives. and 70some on ready to read.. I have had it plugged in a long time. Yellow light.Help… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
I finished reading my book last night...10:31. Attempted
I finished reading my book last night...10:31. Attempted to see what I might read next...up pops a book I have deleted from the Kindle. Then everything stopped...got a message about going to CLOUD...s… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
I bought a new kindle charger thinking my charger was bad.
I bought a new kindle charger thinking my charger was bad. So i kept it on the new charger for a couple hours thinking it was fully charged, but it won't turn on. The only thing that comes up on scree… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I cant get my kindle touch to respond to any action. It is
I cant get my kindle touch to respond to any action. It is fully charged but will only show the Kindle page with a reader under a tree. Nothing else will happen. What is next… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My kindle screen in lined & only very partial readable. I have
My kindle screen in lined & only very partial readable. I have tried re-setting, 15 & 20 seconds as shown in instruction manual, ensuring that kindle is fully charged- no change… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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My Kindle Fire is fully charged. It will not power back on.
My Kindle Fire is fully charged. It will not power back on. I have attempted a hard start but it will still not power on.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My Kindle Touch battery ran out completely. It is not charging now
I inadvertently ran the battery on my Kindle Touch completely out. Now there is an icon showing only an empty battery and a UBS connector on the screen. I've tried to recharge the battery, but the rea… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
The other night, I plugged in my kindle charge cord and got
The other night, I plugged in my kindle charge cord and got a green light. Yesterday morning, I had a green light so I disconnected the charge cord. Last night my kindle would not turn on. (and the co… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
Kindle 3rd Generation Model D00901 Charged my kindle and
Kindle 3rd Generation Model D00901 Charged my kindle and it will not wake up. I have tried sliding the power button to the right and holding it for 20 seconds. The first three times nothing happened. … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I dropped my kindle in water. After air drying, it wil lnot
I dropped my kindle in water. After air drying, it wil lnot start. Probaly ruined the battery. Please tell me what to do next. Thanks, Bob… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
Have had my kindle for a couple of months and all was going
Have had my kindle for a couple of months and all was going well. Then turned it on in the morning and half the screen was inked our with very slight vertical colums of different shades of grey. I hav… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
How do I take the cover off a Kindle E Reader I am having
How do I take the cover off a Kindle E Reader? I am having trouble and don't want to break it. Thanks. Hope you can help me! Jill… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My kindle screen is frozen. I have tried the hold power button
My kindle screen is frozen. I have tried the hold power button for 20 sec and it won't restart.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My kindle will not start. It is fully charged. I slide the
My kindle will not start. It is fully charged. I slide the key as usual for a brief second. The green light stays on for about 5 seconds, then turns off but nothing on the screen. It worked fine a few… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My Kindle froze up last week while I was playing Scrabble.
My Kindle froze up last week while I was playing Scrabble. I charged it and then held the off button for 20 seconds. I noticed later that I had lost all my archived books -- perhaps 35 or so. Is there… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
My Kindles screen is frozen with lines across the screen;
My Kindle's screen is frozen with lines across the screen; model number D00901; fully charged and I've tried sliding and holding power switch for 20 seconds Darryl Pentagon, Wash DC… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
my NEW AmazonKindle Model No. D00901 suddenly quit working
my NEW AmazonKindle Model No. D00901 suddenly quit working lst night. I thought it needed re-charging, so charged it all day at work. The screen is "locked" on the last page I was reading. When you tr… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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