E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Well it's not. Not my device but I cannot access my account…

Customer Question
Well it's not butt ...

Well it's not butt

Technician's Assistant: What's the make/model of your device? How old is it?

Not my device but I cannot access my account it says it's been locked

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

J just tonight

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No ma'am that was it

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 3 hours by:
11/22/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,587
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I can't get it to help me use a new password. It won't
I can't get it to help me use a new password. It won't accept my old one. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Will not recognize my password. Have tried new code, still
Will not recognize my password. Have tried new code, still will not answer. … read more
Harry
Harry
Customer Service
2,587 satisfied customers
I can't get onto my Kindle. It tells me that I must already
I can't get onto my Kindle. It tells me that I must already have a free Amazon account. I thought I already had one. My wife Sue and I have been buying from amazon for a long time. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
The kindle i have for my grandson somehow has deleted his
The kindle i have for my grandson somehow has deleted his name and i cannot log in at all, the password ***** have been using doesnt work and wont allow me to access anything … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Don't know how it happened but something got a bad dent on
Don't know how it happened but something got a bad dent on the glass/edge of nook. it will come on but I cannot use top have. How do I transfer all my book to either a computer or my kindle? … read more
Cris
Cris
60 satisfied customers
I am trying to find my Kindle account and add to by books,
I am trying to find my Kindle account and add to by books … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I need to change my parental password, please. J. It is 7
I need to change my parental password, please Dan. Ralph J … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am unable to find on my kindle how I change my credit card
I am unable to find on my kindle how I change my credit card details … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Why am I having problems getting in? I have an account and
Why am I having problems getting in? I have an account and cannot I get in. I am only connected to my wireless. I should not have to keep typing my email and password ***** and being kicked out.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a Kindle account. I received a new Kindle Fire purchased
I have a Kindle account. I received a new Kindle Fire purchased by another person. How do I get new Kindle registered under existing account… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Kindle died and I now read Kindle on my Ipad. I just updated
My Kindle died and I now read Kindle on my Ipad. I just updated my Ipad and in so doing my password XXXXX How do I update it so that I can access my Kindle?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I cannot access the books stored on my Kindle (touch) any more
I cannot access the books stored on my Kindle (touch) any more although they are registered on the device, when I connect it to the computer. I am also not able to download any of my books from either… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My plugged in new Kobo auto restarted during the setup. Message
My plugged in new Kobo auto restarted during the setup. Message displays "Please plug in- low battery" Battery signal stuck at 3 bars and setup stops dead. What is going on and what can I do next plea… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
what e-readers can transfer my kobo account books from my "dead"
what e-readers can transfer my kobo account books from my "dead" Literati? I need to buy a new reader because they say my battery is shot.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I had a kindle that quit working. So I called and you sent
I had a kindle that quit working. So I called and you sent me another one. I can't seem to download any of the books I ordered. I think it has something to do with the passwords. I can't figure it out… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a Kindle but have just purchased a new Kindle Fire.
I have a Kindle but have just purchased a new Kindle Fire. How do I register it? I tried what I thought was my Amazon.com password ***** it did not work. After it is registered, will both of my Kindle… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am unable to log onto my new kindle and I had a user account
I am unable to log onto my new kindle and I had a user account for my PC which I tried to use. Is it possible to change my password XXXXX John… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have not had my kindle a year and after charging it, it will
I have not had my kindle a year and after charging it, it will not come power up. The screen is white, the power switch light is green but nothing happens. XXXXX XXXXX… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x