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I have tried all steps featured to restart my kindle but it…

Customer Question
I have tried all...

I have tried all steps featured to restart my kindle but it still will not unfreeze

Technician's Assistant: What's the make/model of your device? How old is it?

It does not say probably one of the first ones out

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

The forty seconds hold release and also the power for thirty minutes

Submitted: 8 months ago.Category: E-Readers
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Customer reply replied 8 months ago
my kindle is also saying empty battery
Answered in 53 minutes by:
11/22/2017
Electronics Technician: Cory, Technician replied 8 months ago
Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3,499
Experience: E-Reader Expert
Verified

Welcome, I am Cory. Thank you for using Justanswer.

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Electronics Technician: Cory, Technician replied 8 months ago

Please follow these steps:

Plug in the Kindle to charge for 15 minutes.

Once 15 minutes passes, please keep it on the charger and hold in the power button/on switch for 40 seconds to reset it.

Keep it on the charger for 15 additional minutes.

Let me know if it unfreezes after you follow these steps.

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Customer reply replied 8 months ago
I am trying to unfreeze my kindle which is quite old but it keeps saying empty battery and i have tried the 40 second slide switch and done the power method and no response ive done all that no response
Electronics Technician: Cory, Technician replied 8 months ago

Please follow these steps:

Plug in the Kindle to charge for 15 minutes.

Once 15 minutes passes, please keep it on the charger and hold in the power button/on switch for 40 seconds to reset it.

Keep it on the charger for 15 additional minutes.

Let me know if it unfreezes after you follow these steps.

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Customer reply replied 8 months ago
still nothing
Customer reply replied 8 months ago
still no response
Electronics Technician: Cory, Technician replied 8 months ago

You are not following the steps. It is not possible to plug it in to charge for 15 minutes after only 2 minutes have passed.

Please follow these steps:

Plug in the Kindle to charge for 15 minutes. (If it is plugged in already, please unplug for 10 seconds to restart the process.)

Once 15 minutes passes, please keep it on the charger and hold in the power button/on switch for 40 seconds to reset it.

Keep it on the charger for 15 additional minutes.

Let me know if it unfreezes after you follow these steps.

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Customer reply replied 8 months ago
I have tried that method for two days but I will try it again thanks
Electronics Technician: Cory, Technician replied 8 months ago
Let me know the outcome
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Customer reply replied 8 months ago
will do
Customer reply replied 8 months ago
still no joy
Customer reply replied 8 months ago
waiting for a reply thanks
Electronics Technician: Cory, Technician replied 8 months ago
How long have you had it?
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Customer reply replied 8 months ago
probably 10 years
Electronics Technician: Cory, Technician replied 8 months ago
I'm sorry to say this, but it is suffering a hardware failure. You will need to purchase a new one. S
Don't worry, you will not lose any purchases. I wish I had better news.Cory
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Customer reply replied 8 months ago
ok many thanks so will i still be charged or will i get a refund
Electronics Technician: Cory, Technician replied 8 months ago
It is up to you.
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