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I have 2 kindles #1 and#2 Iam having trouble with#2. About 4…

Customer Question
I have 2 kindles...

I have 2 kindles #1 and#2 Iam having trouble with#2

Technician's Assistant: What's the make/model of your device? How old is it?

About 4 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About 2 weeks I have been using my other kindle so there was no rush

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I can turn the kindle on fine but there is a green square around every icon

Submitted: 7 months ago.Category: E-Readers
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Answered in 10 minutes by:
11/21/2017
Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 7 months ago

May i know the exact make and model of your Kindle?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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