E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I received a kindle paperwhite, brand new, years ago and…

Customer Question
I received a kindle...

I received a kindle paperwhite, brand new, years ago and never used it. Now I've charged the battery and am in the process of registering it to my Amazon account. The same message keeps popping up on the screen - "Unable to connect. There was an error while registering your kindle. Please try again later." I've done this several times with no success. Please help.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

I don't know. Where do I look?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has a 2012 copyright on the paper that came with it.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No It has CE0700 on the back

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 6 minutes by:
11/21/2017
Electronics Technician: Randy Boman, Technician replied 8 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The reason for the unable to connect error is usually due to the kindle firmware being out of date. You will need to update the kindle firmware using a computer. I can give you the steps to do this or if you want i can connect to your computer and do it for you.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
Please give me the steps to do it
Customer reply replied 8 months ago
I found the model number
DP 758D1
Electronics Technician: Randy Boman, Technician replied 8 months ago

okay, let me know the firmware/software version please>

  1. From Home, tap the Menu icon, and then tap Settings.
  2. From Settings, tap the Menu icon, and then tap Device Info.
Ask Your Own E-Readers Question
Customer reply replied 8 months ago
Where is the home button
Electronics Technician: Randy Boman, Technician replied 8 months ago

start from the home screen, then tap menu icon.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
There is no home screen. I’m stuck on a screen that says “Register Your Kindle “
Customer reply replied 8 months ago
I can’t get out of it.
Electronics Technician: Randy Boman, Technician replied 8 months ago

okay, press and hold the power button for 20 seconds.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
I just did
Electronics Technician: Randy Boman, Technician replied 8 months ago

do you see the three lines at the top of the screen for the menu?

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
On settings the option closest to what you said is Device Options. When I tap that it gives me the options- device passcode, device time or language & dictionary
Electronics Technician: Randy Boman, Technician replied 8 months ago

the version should be under device info.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
There is no device info. This isn’t helping. May I please have a refund of my $5 deposit
Electronics Technician: Randy Boman, Technician replied 8 months ago

view this image>

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
What image?
Electronics Technician: Randy Boman, Technician replied 8 months ago

click on the blue link please.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
I found it. what specifically should i tell you from the image
Electronics Technician: Randy Boman, Technician replied 8 months ago

does your screen look like that minus the device info?

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
I found the device info. what do you need from it.
Electronics Technician: Randy Boman, Technician replied 8 months ago

firmware version.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
Kindle 5.4.2(###) ###-####
Electronics Technician: Randy Boman, Technician replied 8 months ago

okay, you will need to update to the 5.6.1.1. version.

Click the link below to download the software update to your computer:

Download Software Update 5.6.1.1

Then follow these steps>

  1. Transfer the software update file to your Kindle device:
    1. Turn your Kindle on and connect it to your computer using the USB cable.
    2. Drag and drop the new update file from your computer onto the Kindle drive.

    Note: Do not drop the file into one of the folders within the Kindle drive.

  2. Monitor file transfer and disconnect:
    1. After the file has transferred successfully, eject the Kindle to safely disconnect your Kindle from your computer.
    2. Disconnect the USB cable from your Kindle and your computer.
  3. Start the software update:
    1. From Home, tap the Menu icon, and then tap Settings.
    2. Tap the Menu icon, and then tap Update Your Kindle. This option will be grayed out if the most recent update has already been installed or if the file transfer was not successful.
    3. Tap OK to perform the update. You will see Your Kindle Is Updating.
    Once the update is complete, your Kindle will automatically restart.
Ask Your Own E-Readers Question
Electronics Technician: Randy Boman, Technician replied 8 months ago

let me know how it goes please.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
the update your file command is gray . i dont know what went wrong. i've tried to transfer the file twice now.
I'm now going to download it for the third time.
Customer reply replied 8 months ago
I have been unsuccesful for the third time. Please help or refund me the $5
Customer reply replied 8 months ago
I make minimum wage and it takes me half a day to make $48 dollars. I can't afford to call you.
Electronics Technician: Randy Boman, Technician replied 8 months ago

when you drag the download to the kindle drive be sure it doesnt go into a folder in the kindle, drag it straight to the kindle drive.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
there are no folders in my kindle it's brand new. i just drag it to the kindle icon it didnt work
Electronics Technician: Randy Boman, Technician replied 8 months ago

drag it to the kindle drive in windows explorer.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
i dont have windows explorer. i have a mac
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
It keeps telling me Kindle store not available and I have
It keeps telling me Kindle store not available and I have restarted several times unsuccessfully … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I get an error message repeatedly while trying to register
I get an error message repeatedly while trying to register my kindle … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I've tried repeatedly to register a second Kindle. The
I've tried repeatedly to register a second Kindle. The message I get is "Unable to Connect ... There was an error while registering your Kindle. Please try again later." I've tried and tried, and even… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I cannot register my kindle using my amazon account. It's
I cannot register my kindle using my amazon account. … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
My kindle paper failed to restart after I took it off the
My kindle paper white failed to restart after I took it off the charger. Is there a reset button … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Having trouble finding existing collections after upgrade to
Having trouble finding existing collections after upgrade to white and also unable to make new collections … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Just bought new kindle. Tried to register to existing Amazon
Just bought new kindle. Tried to register to existing Amazon account.Keep getting error, not connected, try later … read more
Benjamin Larson
Benjamin Larson
Software Development Engineer
Bachelor
43 satisfied customers
I just purchased a kindle nd set up an Amazon Acoout, I put
Hi I just purchased a kindle nd set up an Amazon Acoout … read more
Benjamin Larson
Benjamin Larson
Software Development Engineer
Bachelor
43 satisfied customers
I have been unsuccessful in registering my kindle. it's
I have been unsuccessful in registering my kindle. it's hooked to wifi and I was able to create an account but I get a message that says unable to register your kindle at this time. Try again later. I… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have an Amazon account but my Kindle is not registering.I
I have an Amazon account but my Kindle is not registering.I keep getting "unable to connect" error. … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
Trying to register paper. Must I deregister old kindle
Trying to register paper white. Must I deregister old kindle first? I understand there is a fee involved to be up an operational, is this true? I don't mind to pay if you can get me registered. I keep… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I'm not able to register my Kindle Paper. tells me my e-mail
I'm not able to register my Kindle Paper White. tells me my e-mail is not right. It is the only one I have. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I'm trying unsuccessfully to register my new Kindle Fire.
I'm trying unsuccessfully to register my new Kindle Fire. Whenever I enter my email and amazon password ***** get the response "Registration Error" -"There was an error while registering your Fire. Pl… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I am trying to register my cousins kindle. It was a gift 3
I am trying to register my cousins kindle. It was a gift 3 years ago, we keep getting an error unable to connect. We have set up an amazon account for him. What can we do … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I just bought this kindle paperwhite 3rd generation and I
I just bought this kindle paperwhite 3rd generation and I can not purchase any books. It keeps asking me to register now. after putting in all the information it tells me 'can not connect' this is my … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Trying to register a new amazon account on my new kindle but
trying to register a new amazon account on my new kindle but it keeps telling me that my email address is invalid … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't tell you how disgruntled I am. I have had nothing
Dear Sirs Dear God, I can't tell you how disgruntled I am. I have had nothing but hassles from Amazon. I have now finally purchased a further paper white Kindle, but now there are all sorts of problem… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I can't seem to register my new reader, Brand new kindle
I can't seem to register my new reader JA: What's the make/model of your device? How old is it? Customer: Brand new kindle paper white CE0700? JA: How long has this been going on? What troubleshooting… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x