E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

My Kindle is jammed at 1:01. It's a Kindle fire about 5

Customer Question
My Kindle is jammed...

My Kindle is jammed at 1:01

Technician's Assistant: What's the make/model of your device? How old is it?

It's a Kindle fire about 5 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since last night at 1 I tried to reboot several times ,then plugged in,but did't it do it

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I pressed the on button but it wouldn't stay on

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/21/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,938
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 7 months ago

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 7 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.Thank you!
Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,938
21,938 Satisfied Customers
Experience: E-reader expert

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have an Amazon fire tablet, and for the last 2 days it has
I have an Amazon fire tablet, and for the last 2 days it has the wrong time on it. We had a severe storm here 2 nights ago and it has been off in the time ever since I went into the clock and tried to… read more
Harry
Harry
2,035 satisfied customers
Won't come on. reading it last night closed cover went to
won't come on. reading it last night closed cover went to kitchen came back and now its dead. tried to turn it off and then back on, mothing. plugged in to charge battery nothing … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
My Kindle Fire will not turn on. It is charging now and
My Kindle Fire will not turn on. It is charging now and every few seconds the screen flashes amazon. I tried to hold down the power button and it will make a sound like its turning on but nothing. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an original Kindle....5 years old. Suddenly, scree,
I have an original Kindle....5 years old. Suddenly, scree, grayed and froze in the middle of reading. I have tried to reboot but the screen stays on the page where is was frozen. I can seen the words … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I was reading a book last night. I was unable to advance the
I was reading a book last night. I was unable to advance the page and then the Kindle went black. I have not been able to restart it since then. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My kindle Voyage is stuck on the screen saver. It will not
My kindle Voyage is stuck on the screen saver. It will not turn off or on. I have tried all of the suggested ways to reboot without any success. I also noticed that the amber light does not turn to gr… read more
Josh
Josh
Technician
21,938 satisfied customers
My Kindle hasn't been used for some time and I've tried to
hi there, my name is Jenny. My Kindle hasn't been used for some time and I've tried to re-charge it and the screen says "Empty Battery". I've tried holding the power switch for 20 secs and then the "h… read more
Josh
Josh
Technician
21,938 satisfied customers
I have 2 kindle fires and neither will boot up even after a
I have 2 kindle fires and neither will boot up even after a reset … read more
Josh
Josh
Technician
21,938 satisfied customers
I can't get my kindle to start, 3 or 4 years old, last night
last night /first time i held down both buttons for a few seconds and got no response … read more
Josh
Josh
Technician
21,938 satisfied customers
My fire was working fine Thursday night and Friday night
My fire was working fine Thursday night and Friday night when I went to turn it on it has an Amazon system recovery at the top with several choices at the bottom. I have tried everything but nothing w… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I can't get my Kindle Fire to turn on. I've tried hold the
I can't get my Kindle Fire to turn on. I've tried hold the on and off button for 60 seconds and nothing. I let it charge for several hours. Nothing. Please HELP ? … read more
Josh
Josh
Technician
21,938 satisfied customers
Apparently my kindle fire was uploaded with new technology
Apparently my kindle fire was uploaded with new technology during the night last night. I tried to do the tutorial as indicated but the kindle wouldn't do as per instructions. It is now frozen … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Kindle fire shut down last night, because I ran out of
My Kindle fire shut down last night, because I ran out of battery. I plugged it in to recharge, but I can not get it to re-boot … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Kindle Fire tablet. When I plugged it in to charge
I have a Kindle Fire tablet. When I plugged it in to charge last night the ding it makes kept going off and then it quit charging. I changed charging cords this morning and it still won't charge. Can … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Kindle Fire will not shut down and stays in the closing
My Kindle Fire will not shut down and stays in the closing down mode. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I can only get the word kindlefire without the color while
I can only get the word kindlefire without the color while holding the button. I have tried it with and with it plugged in … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My paperwhite will only stay on screen with tree. If I plug
My paperwhite will only stay on screen with tree. If I plug in the charging light comes on but screen won't change. I tried holding power button for several seconds as suggested with no results. It's … read more
Josh
Josh
Technician
21,938 satisfied customers
My kindle will not stay on. I used it last night, turned it
My kindle will not stay on. I used it last night, turned it off as usual and later would not stay on. Have fully charged.… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x