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My nook book is off and when i try to push the power button

to start it does not...
My nook book is off and when i try to push the power button to start it does not respond
JA: What's the make/model of your device? How old is it?
Customer: Not more than a year I think - Where do I find the make/model?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have not used for a few months
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Looks like model on back says BNRVS10
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Answered in 5 minutes by:
11/21/2017
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,282
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nook and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Nook.

Let me know the results please

Thank you

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Customer reply replied 23 days ago
ok tried that and nothing happened

If you connect the charger, do you see any lights show?

Please let me know

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,282
Experience: Avid repairer and trouble shooter of E-Readers
Verified
Richard and 87 other E-Readers Specialists are ready to help you
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Customer reply replied 23 days ago
Just responded - all good.
Phone call session started
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Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 40,282
40,282 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

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