E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Will not charge. Let it charge overnight but screen is still…

Customer Question
Will not charge. Let...

Will not charge. Let it charge overnight but screen is still blank except large charge symbol outline with explanation mark in center

Technician's Assistant: What's the make/model of your device? How old is it?

It is basic reader model. About two years old, at most. Not certain. It was a gift.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started yesterday AM. Battery was low so I recharged it overnight night before last and in AM screen was as described.

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
11/21/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is the device still tuning on?

Please let me know

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I got an ereader as a gift sometime ago(less than a year-I
Hi! I got an ereader as a gift sometime ago(less than a year-I think it was Christmas), and have used it quite a bit … read more
Harry
Harry
2,172 satisfied customers
My kindle will not recharge and previously won't connect to
my kindle will not recharge and previously won't connect to my WiFi network. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have not used my kindle for about 2 weeks, I have gone to
I have not used my kindle for about 2 weeks, I have gone to turn it on and there is large exclamation mark inside a battery in the centre of the screen. I have charged it overnight twice in a row usin… read more
Harry
Harry
2,172 satisfied customers
Kindle won't charge,turn on, or turn off. when put on
kindle won't charge,turn on, or turn off. when put on charger shows low battery symbol, no change when left overnight. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I ran down my amazon kindle battery pretty low. despite
i ran down my amazon kindle battery pretty low. despite plugging it in overnight, the battery still shows low. it did not recharge. what can be done? … read more
Harry
Harry
2,172 satisfied customers
The screen suddenly went blank. I had just recharged the
the screen suddenly went blank. I had just recharged the battery, now I can't turn on or off … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
My Kindle Paperwhite will not charge. It,s a several years'
Since yesterday. I realized that even tho I had plugged it in overnight to recharge (Kindle was down to 1 bar) charging had not taken place overnight.I have tried holding power 30 sec releasing when screen blinks, unplugging and then replugging. Plugging into usb port on my computer. Best response was green light comes on briefly, blinks and goes off. Myscreen shows the battery diagram with pug and charge symbol,underneath. … read more
Richard
Richard
Customer Service
47,537 satisfied customers
I was reading last night....it said "battery low". I plugged
I was reading last night....it said "battery low". I plugged it in all day yesterday and last evening when I was reading, it suddenly shut down. Now when I have it plugged in it shows battery symbol w… read more
Richard
Richard
Customer Service
47,537 satisfied customers
I purchased a Kindle Fire HD for my daughter for Christmas.
I purchased a Kindle Fire HD for my daughter for Christmas. She brought it to me last night as she only has a black screen with two small white marks in the bottom center. We tried charging it overnig… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
While I was reading last night, the circling arrows came on,
While I was reading last night, the circling arrows came on, even though the battery icon was displaying fully charged. I plugged it in overnight using an AC adaptor but nothing changed and it was plu… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
While I was using my nook tablet to read last night, the screen went blank. At first I th
While I was using my nook tablet to read last night, the screen went blank. At first I thought it was out of battery because it was low. So i just charged it overnight. Today when I went to use it, th… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Fully charged battery last night, used it for two hours. Tonight,
Fully charged battery last night, used it for two hours. Tonight, when I picked it up, it had just an image of a battery and an adapter plug and a lightning symbol. I tried holding the reset button fo… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My kindle had quit working. Yesterday was reading along, paused
My kindle had quit working. Yesterday was reading along, paused to speak to the woman next to me and when I went back to kindle it had switched off. I turned it on, or tried to and it would not come o… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
The last time I turned off my keyboard 3g reader the screen
The last time I turned off my keyboard 3g reader the screen when completely blank, no pictures of authors that I was used to. I plugged it in and recharged it overnight. The screen is still blank. Whe… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have a sony e reader PRS 503 It will not charge up at all.
I have a sony e reader PRS 503 It will not charge up at all. When I plug the charger in the little charge/connected symbol comes on screen but even if I leave it all night, when I unplug it it shows a… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I charged my ereader last night and purchased two books. Now
I charged my ereader last night and purchased two books. Now when I try to access the book I am currently reading I get a message saying "The content you are trying to view is locked" I have attempted… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I received a new Kindle fire reader on November 18th 2011,
I received a new Kindle fire reader on November 18th 2011, and since last night I could not get it started. I thought it was low battery charge so I recharged it and it still does not turn on. My name… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Im on my second kindle since Christmas with the same problem--I
I'm on my second kindle since Christmas with the same problem--I can't seem to keep it charged. I am an avid reader and use it alot , but this particular kindle was plugged in all night last night and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x