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When recharging the light stays on even after 6 hours of…

Customer Question
When recharging the *****...

When recharging the ***** *****ght stays on even after 6 hours of charging. Is the fault with the Kindle or the charger

Technician's Assistant: What's the make/model of your device? How old is it?

I'm not very tech savvy but 3rd generation 3.4.2 and about 5years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week and have not tried any troubleshooting as yet

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It's a kindle 3.2.1

Submitted: 7 months ago.Category: E-Readers
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Answered in 4 minutes by:
11/21/2017
Electronics Technician: rahul.pattnayak, Customer Service replied 7 months ago
rahul.pattnayak
rahul.pattnayak, Customer Service
Category: E-Readers
Satisfied Customers: 963
Experience: 4 years+ experience as an Electronic technician
Verified

Hi,
Thanks for using justanswer.

please do the following steps,

1) Remove your Kindle from the charger if connected.

2) Press and hold (or slide and hold)the power button to the right and hold it there for 30 seconds.After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
If you only hold the Power button to the right for only 5 to 10 seconds you'll just turn the unit OFF. So,you have to hold the power button to the right for at least 30 seconds.
After the 30 seconds, release the Power button.The charge indicator light will turn on after a few seconds.
It will reboot and it will work again. Please reply if it does not help.

Hope it helps. Please leave a positive rating before leaving with the help of stars.
Regards.
It would be kind enough to give a positive rating to my answer, but if you are going to click either "Poor service" or "Bad service", please stop and click on the REPLY or CONTINUE CONVERSATION button so that i will be happy to assist you with your problem.

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Category: E-Readers
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