E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I'm trying to register an older Paperwhite and it won't

I'm trying to register...

I'm trying to register an older Paperwhite and it won't connect.

Technician's Assistant: What's the make/model of your device? How old is it?

Not sure. Serial Number B01B 1603 3154 00EE AND Firmware: 5.3.4

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It hasn't been registered for years. A friend gave it to me with many books on it and I haven't connected to the cloud for years. Now I want to register it to my own Amazon account and buy books.

Show More
Show Less
Ask Your Own E-Readers Question
Answered in 11 minutes by:
11/21/2017
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.My goal is to give you the best experience possible!
That error is due to the firmware on the Kindle. The 5.3.4 will have to be updated manually using a computer. I can give you the steps to do this or I can also do it for you with a remote screen connect session.
Ask Your Own E-Readers Question
Okay, give me a moment to get those for you please.
Ask Your Own E-Readers Question
Customer reply replied 8 months ago
No, just send me the update procedure
  1. From your computer, click here for Kindle Paperwhite (5th Generation) Software Updates and download the applicable software update file.
  2. Transfer the software update file to your Kindle device:
    1. Turn your Kindle on and connect it to your computer using the USB cable.
    2. Drag and drop the new update file from your computer onto the Kindle drive.

    Note: Do not drop the file into one of the folders within the Kindle drive.

  3. Monitor file transfer and disconnect:
    1. After the file has transferred successfully, eject the Kindle to safely disconnect your Kindle from your computer.
    2. Disconnect the USB cable from your Kindle and your computer.
  4. Start the software update:
    1. From Home, tap the Menu icon, and then tap Settings.
    2. Tap the Menu icon, and then tap Update Your Kindle. This option will be grayed out if the most recent update has already been installed or if the file transfer was not successful.
    3. Tap OK to perform the update. You will see Your Kindle Is Updating.
    Once the update is complete, your Kindle will automatically restart.
Ask Your Own E-Readers Question
Customer reply replied 8 months ago
I've downloaded the update and copied it to the Kindle, but my Kindle does NOT have a "Update your Kindle" option of any kind.
Customer reply replied 8 months ago
Found it. It was in a different menu. Stand by...

Ok

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified
Randy Boman and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Customer reply replied 8 months ago
Success. Updated and was able to register the Kindle.

That's great!

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
10,501 Satisfied Customers
Experience: E-Reader Technician

Randy Boman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I want to download my books from my kindle and kindle fire
I want to download my books from my kindle and kindle fire to my new paperwhite. How do I do that? … read more
Harry
Harry
2,048 satisfied customers
My wife and I share an email address. ALL my old documents
My wife and I share an email address. ALL my old documents on my Kindle Fire have suddenly appeared on my wife's Kindle Paperwhite. She doesn't want them and I don't need her to see them. There must b… read more
Harry
Harry
2,048 satisfied customers
I downloaded the Kindle app, but have now deleted it. I want
I downloaded the Kindle app, but have now deleted it. I want to register my kindle and start over because I am not receiving books that I bought for downloading. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I just purchased a new paperwhite kindle, Normally i
I just purchased a new paperwhite kindle, Normally i purchased eboods from Amazon and read it via my ipad mini is there a way for me to transfer all the ebooks to my new kindle paperwhite? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
HOW TO I SYNC MY KINDLE PAPERWHITE TO I-PAD, HOW TO I CHECK
HOW TO I CHECK FOR MY CURRENT ACOUNT DETAILS AND EMAIL DETAILS ON AMAZON ACCOUNT SO I CAN SYNC I-PAD … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I had many books in my Kindle Paperwhite then lost all of
I had many books in my Kindle Paperwhite then lost all of them when I registered my Kindle recently, which I've had for two years and bought many books. My question is how do I retrieve them … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I cannot seem to be able to download books. I have ordered
I cannot seem to be able to download books. I have ordered several and it says thank you and go to library but the book never shows up ben going on for over a week … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
I sent a Kindle paperwhite to a friend as a present and it
I sent a Kindle paperwhite to a friend as a present and it seems it is registered under my name,and cannot be changed to my friend s name because it would lose "some functionalities". … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My kindle won't register to my amazon account, every time I
my kindle won't register to my amazon account, every time I try "sorry, a error occurred while registering your kindle", what should I do?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Cannot get my kindle to connect with my wifi, 7th generation
It started a few days ago. I have tried connecting to my wifi and putting in my password … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I have a Kindle Paperwhite and haven't been able to download
I have a Kindle Paperwhite and haven't been able to download a book to it for months. I've read all of the articles. nothing seems to work. It always stops at 57% … read more
Randy Boman
Randy Boman
Technician
10,501 satisfied customers
I have a new kindle Paperwhite reader but every book I try
I have a new kindle Paperwhite reader but every book I try to put on it goes to the Kindle app on my I Pad. How can I get my books to go on mt Kindle reader. My email is ***@******.***… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
How do I download books from Mary's Cloud Reader to Mary's
How do I download books from Mary's Cloud Reader to Mary's 2nd Kindle, (a Kindle Paperwhite)?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I just got a new paperwhite kindle I lost my old kindle. I
I just got a new paperwhite kindle I lost my old kindle. I just bought a new book on the computer as I tried on my new kindle and could not change my old credit card information. I was successful in b… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Recently updated my credit card details and now cannot download
Recently updated my credit card details and now cannot download books onto my own Paperwhite Kindle 2, but can do so onto my husband's Kindle 4 also in my name, i.e. Diana's Kindle 4 My Kindle (Diana'… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Kindle modelD00901 which I love, but it froze, with
I have a Kindle modelD00901 which I love, but it froze, with Alexndre Dumas on the screen and nothing I can do will open it up and shake him off. So in looking around I decided to buy a Paperwhite, wh… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have 4 Kindles under the same account as my family and I
I have 4 Kindles under the same account as my family and I share books. We have reached 500 books in the archived books and have also 500 books active to be read. How many books can we have altogether… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
how to get to books? i have a broken older large kindle. how
how to get to books? i have a broken older large kindle. how do i transfer my active books and my archived books to my kindle fire?… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x