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Just got the upgrade on my iPad of the kindle app and I

Just got the upgrade...

Just got the upgrade on my iPad of the kindle app and I can’t get to the library I can only get the current book page I’m reading you used to tap the upper left corner and 3 horizontal bars show up and tapped on them that no longer works

Technician's Assistant: What's the make/model of your device? How old is it?

How do I find that without losing you it’s an iPad

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started with the app upgrade

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Answered in 2 minutes by:
11/21/2017
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,952
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Do you have the issue after the forced restart?

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Customer reply replied 8 months ago
It showed the library for about a second then went right to the page

Do you not see the 3 lines anymore?

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Customer reply replied 7 months ago
They are not there
Customer reply replied 7 months ago
It is now working fine I tried it 3 times and it worked each time

Awesome! Glad to hear the forced restart fixed the issue.

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,952
Experience: E-reader expert
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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