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My kindle will download sample books but when I try to

Customer Question
My kindle will download...

My kindle will download sample books but when I try to purchase the kindle confirms by saying " thank you " but book does not down load

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle paper weight

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since I changed my payment acct number Tried to turn off /reboot 20seconds

Submitted: 7 months ago.Category: E-Readers
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Answered in 3 minutes by:
11/21/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,938
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Electronics Technician: Josh, Technician replied 7 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 7 months ago
Restarted kindle and is still not working
Customer reply replied 7 months ago
The kindle. Is at least 5 years old
Customer reply replied 7 months ago
Cover steps on amazon new credit card number then hit continue what else needs to be done how long does colorectal need for it to be processed
Customer reply replied 7 months ago
When purchase the book I receive a thank you but the book never down loads
Electronics Technician: Josh, Technician replied 7 months ago

Do you see any error messages?

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Customer reply replied 7 months ago
No messages
Electronics Technician: Josh, Technician replied 7 months ago

Have you tried a factory reset?

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Customer reply replied 7 months ago
What is a factory reset
Customer reply replied 7 months ago
I do do not see any error messages
Electronics Technician: Josh, Technician replied 7 months ago

Do you have the Paper White?

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Electronics Technician: Josh, Technician replied 7 months ago
  1. Tap Menu→Settings.

  2. Tap Menu→Reset Device.

  3. When you see the warning, tap Yes.

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Customer reply replied 7 months ago
There was no warning messages on my kindle .I found the answer to my problem by deregrstering the kindle and registering again . Therefore I no longer need assistance . Please verify that I will not be charge on a monthly from your company I do appeciate your efforts
Electronics Technician: Josh, Technician replied 7 months ago

Okay, thank you.

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