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I have used my Kindle for almost a year. I have never used a…

Customer Question
I have used my...

I have used my Kindle for almost a year. I have never used a password. Now it is asking me for the password! What do I do?

Technician's Assistant: What's the make/model of your device? How old is it?

I have had it since the middle of January. It has Amozon typed on the front.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just started this morning. I have done no troubleshooting. I don't know how or what to do.

Submitted: 7 months ago.Category: E-Readers
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Answered in 9 minutes by:
11/20/2017
Electronics Technician: Viet - E-reader Tech, Technician replied 7 months ago
Viet - E-reader Tech
Category: E-Readers
Satisfied Customers: 40,832
Experience: Troubleshoot issues with E-readers.
Verified

Hi,
I'm sorry about the issue. What's the model of your kindle, such as Paperwhite or Fire, etc.?

Does the Kindle let you go to menu / Settings?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own E-Readers Question
Electronics Technician: Viet - E-reader Tech, Technician replied 7 months ago

Please stay with me on this page. What kind of password ***** ***** Kindle asking for, such as device login's password, Wi-Fi / wireless password, Amazon account password, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
It is an Amazon. That is all I know about it..
Electronics Technician: Viet - E-reader Tech, Technician replied 7 months ago

What kind of password ***** ***** Kindle asking for, such as device login's password, Wi-Fi / wireless password, Amazon account password, etc.?

- Please tell me exactly everything it is showing at the password *****
Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own E-Readers Question
Electronics Technician: Viet - E-reader Tech, Technician replied 7 months ago

What is the make / model of your Internet modem/router device?

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Electronics Technician: Viet - E-reader Tech, Technician replied 7 months ago

Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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