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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
Experience:  DoD master electronics technician
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I bought new kindle and am trying to register it. I can't

Customer Question

I bought new kindle and am trying to register it. I can't remember my log on name or password. Have tried several ways, even got one time password ***** didn't work and has now expired.
JA: What's the make/model of your device? How old is it?
Customer: It's a kindle paperwhite. Just bought because old one broke.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: don't know about trouble shooting. Ever since I bought i can't register it. I already have an account with Amazon but as I said, don't remember how to sign in as had old one for years and didn't write it down
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: E-Readers
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 1 year ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 year ago.

Do you remember the email address on file?

Customer: replied 1 year ago.
I dealt with kindle help desk. Kindle bought on eBay tagged as lost or stolen don’t need any assistance
Expert:  Josh replied 1 year ago.

Okay, thank you.