E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have a kindle paperwhite, and the battery no longer

Customer Question
Hello. i have a...

Hello. i have a kindle paperwhite, and the battery no longer recharges adequately. it needs recharging every few days by now. Where can I find a new battery and how do I replace it?

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle 5.9.2. I don't remember its age - a couple of years.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It's a new phenomenon, and I try to drain the battery almost completely every time. No other troubleshooting.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, thank you

Submitted: 9 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
11/19/2017
Electronics Technician: Nathan, Technician replied 9 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,462
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,462
31,462 Satisfied Customers
Experience: Nook, kindle & ipad expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Screen is frozen saying "Goodreads+kindle. It is fully
No, just that I don't want to lose any of the books I have loaded onto the kindle… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I would like to know how to link 2 kindles (5.9.2 5.8.2) so
I would like to know how to link 2 kindles (5.9.2 5.8.2) so we can share our books. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I'm wondering if there is a Kindle repair place in Melbourne
I'm wondering if there is a Kindle repair place in Melbourne Australia. The micro USB port has been mangled by someone trying to insert the wrong plug. … read more
Nathan
Nathan
Technician
Bachelors of Science
31,462 satisfied customers
I need to replace my Kindle Paperwhite battery; how do I
I need to replace my Kindle Paperwhite battery; how do I identify the exact model before ordering? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I've had a Kindle Paperwhite for a few years. The trouble
I've had a Kindle Paperwhite for a few years. The trouble now is that it is not taking a charge. A short time ago, it was hit and miss. Now it isn't charging at all. I love my Paperwhite. Please help.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
MY paper does not hold a charge-do I need another battery My
MY paper white does not hold a charge-do I need another battery My Kindle is about 3 yrs old … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a Kindle Paperwhite. It appears to be locked on the
I have a Kindle Paperwhite. It appears to be locked on the screensaver (I have the Amazon case that puts it in sleep when the cover is closed). I have attempted to recharge it for 2 days now and the l… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My Kindle isn't staying charged nearly as as use to be. Is
My Kindle isn't staying charged nearly as long as use to be. Is it just wearing out or is there somethng I can do about it? … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
The page turn tap and most of the tap functions at the top
Hi - the page turn tap and most of the tap functions at the top of the page are no longer working. I've tried turning it off and on again a few times - and no change. Cheers Matthew … read more
Nathan
Nathan
Technician
Bachelors of Science
31,462 satisfied customers
Books that I have paid for but not read have disappeared and
Books that I have paid for but not read have disappeared and do not show up on any of my lists. This happened while I was purchasing additional books and downloading samples. How do I find the books t… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a first generation kindle. The battery is completely
I have a first generation kindle. The battery is completely drained and my attempts to recharge it don't seem to work. Battery remains uncharged. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
It says empty battery but I can't seem to recharge it? Ive
It says empty battery but I can't seem to recharge it ? Ive done the reset etc . Thanks … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I was given a kindle model 000001 a couple of years ago. I
I was given a kindle model 000001 a couple of years ago. I used it a couple times and put it away. I took it back out today and am trying to charge it, but all I get is the empty battery screen. I tri… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have a kindle paperwhite. Whenever I shut the cover on my
I have a kindle paperwhite. Whenever I shut the cover on my kindle it is still using my battery. I can go for about a week without reading my kindle and when I open it back up it tells me that my batt… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
I am very disappointed that I have to recharge the Kindle battery
I am very disappointed that I have to recharge the Kindle battery every 3 days. Is this normal or do I have something wrong with my unit? The charge takes approx. 3 hours to complete.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle runs out of power too frequently (every couple of
My Kindle runs out of power too frequently (every couple of days) with practically no usage. Now when I plug it in to recharge, the recharge light will not light. What is the solution?… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
My battery drained completely. And it wont recharge. The
My battery drained completely. And it won't recharge. The battery does not seem to recharge. Have I damaged the battery?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My daughters Kindle is less than a year old and is now frozen
My daughter's Kindle is less than a year old and is now frozen even after charging. She said it never held a charge more than a couple of days, she just kept recharging it. If its the battery, will am… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x