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I have a kindle and can't log in so I want to eradicate wifi…

Customer Question
I have a kindle...

I have a kindle and can't log in so I want to eradicate wifi settings etc and re start all over.

Technician's Assistant: What's the make/model of your device? How old is it?

Version kindle 4.1.3(###) ###-####

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Keep tryin

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I have moved and it has been stored for 2yrs and just unpacked it.My wi fi network won't work so I thought to completely wipe everything and start again other wise my kindle is useless

Submitted: 8 months ago.Category: E-Readers
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Answered in 10 minutes by:
11/19/2017
Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago
MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3,659
Experience: Electronics engineer,2yrs+exp as circuit analyst.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

Do you want to perform a complete factory reset?

This will restore your Kindle to factory defaults.

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Customer reply replied 8 months ago
What ever is going to allow me access to use my kendle
Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

Is it Kindle paperwhite?

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Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

On your Kindle's Homepage > tap the Menu > Settings.
Then tap the Menu icon again, and then tap Reset Device. Your Kindle will restart.

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Electronics Technician: MD.SADIQUE, Engineer replied 8 months ago

For more information on reset, follow this link: Kindle reset page

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Experience: Electronics engineer,2yrs+exp as circuit analyst.

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