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My kindle won't connect to our dual band router, 5GH. The…

Customer Question
My kindle won't connect...

My kindle won't connect to our dual band router, 5GH. The password *****'t changed.

Technician's Assistant: What's the make/model of your device? How old is it?

Netcom wireless is about 2mths old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have only just tried to download a book on the new system. Tried connecting via WPS with no luck

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/18/2017
Electronics Technician: Randy Boman, Technician replied 8 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own. Then try connecting to WiFi and sign in with your Amazon account info.
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Customer reply replied 8 months ago
Hi, tried that, no luck. We haven't tried setting it up on the 5 GHz setting before - is that the problem
Customer reply replied 8 months ago
We are having a few problems with the whole system, with the printer to laptops - so think we will call in our tech guy next week. Thanks for your help.
Electronics Technician: Randy Boman, Technician replied 8 months ago
Your welcome.
Most Kindle models do not work on 5ghz.
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Customer reply replied 8 months ago
I did read your reply and yes we worked out that Kindle won't work on 5 GHz. I don't use it massively - I will download when I am out and about. Thanks for your help, but nothing further required. Cheers. A
Customer reply replied 8 months ago
I don't feel that ' reboot and re try' and Kindle doesn't work on 5 GHz is worth $41 NZ - this is still pending on my card - can I get part refund on that cost
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