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My kindle is frozen. I have turned it off, plugged it in…

Customer Question
My kindle is frozen...

My kindle is frozen. I have turned it off, plugged it in etc. Nothing has helped.

Technician's Assistant: What's the make/model of your device? How old is it?

About 2 years old, I don't know the model

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started yesterday when I turned in app, free time. It froze. I pushed buttons, turned it off and on, put it on to fill it with electricity.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Shoud I get my kindle?

Submitted: 8 months ago.Category: E-Readers
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Answered in 5 minutes by:
11/18/2017
Electronics Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,476
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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Electronics Technician: Aric, Technician replied 8 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

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Electronics Technician: Aric, Technician replied 8 months ago

Let me know what happens once you try those steps.

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Electronics Technician: Aric, Technician replied 8 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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