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Kindle paperwhite screen is locked. Going on just now..last
Going on just now..last 60 minutes. Nothing to try...everything's frozen. … read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
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Second opinion] I was given a new internet connection and
Second opinion] I was given a new internet connection and password ***** though I enter it as instructed on my Kindle, it will not connect and allow me to download the books to open and read them… read more
RandyNetwork Tech
RandyNetwork Tech
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I have a Kindle paperwhite and a page has frozen and I can't
hi, I have a Kindle paperwhite and a page has frozen and I can't move anywhere! … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My paperwhite is fully charged but nothing happens when I
my paperwhite is fully charged but nothing happens when I swipe it to start it … read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
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My Kindle screen is frozen. Hac turned completely off and
My Kindle screen is frozen. Hac turned completely off and also restarted to no avail. … read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
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My" Paper" Kindle is frozen! I clicked on "Store," and then
My "White Paper" Kindle is frozen! I clicked on "Store," and then tried to get back to "Home," but nothing happens, no matter what I do. The battery was about half charged, so I plugged the device int… read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
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My Kindle paperwhite is frozen on the screen, About 4 years
Just today. I have tried recharging it and pushing on the little button. Now the light is yellow … read more
Josh
Josh
It Support Specialist
Associate Degree
5,165 satisfied customers
My kindle paperwhite(bought late 2014) is frozen, all I know
problem started yesterday. I recharged it and have pressed button next to charger outlet. Green light doesn't stay on for more than 10 seconds. … read more
Nathan
Nathan
Bachelors of Science
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My kindle not connect to the Kindle Store. I was able to
My kindle not connect to the Kindle Store. I was able to download a book from my computer to my kindle but I cannot not actually look at the information from my Kindle. … read more
Dr. Fix-It
Dr. Fix-It
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I am helping someone who has a Kindle which has frozen, its
I am helping someone who has a Kindle which has frozen … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,001 satisfied customers
I have an All-New Kindle Paperwhite which shipped to me on
I have an All-New Kindle Paperwhite which shipped to me on December 15, 2015. Order #(###) ###-####6205006. As of yesterday, February 12, 2016, the screen seems to be stuck on the Kindle Unlimited ad … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
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I have wifi but in order to connect I have to show a password.
I have wifi but in order to connect I have to show a password. I never had to do this before.… read more
Dr. Fix-It
Dr. Fix-It
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I have a Kindle white paper and it keeps locking up on me.
I have a Kindle white paper and it keeps locking up on me. I close it and wait few minutes and then try to turn it on and it still is frozen.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have an original kindle, about 3 or 4 years old. I have around
I have an original kindle, about 3 or 4 years old. I have around 730 books on it, I recently purchase a paperwhite and am unable to transfer all books to it, why. Now my original kindle is frozen in t… read more
Dr. Fix-It
Dr. Fix-It
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1,379 satisfied customers
I have a Kindle modelD00901 which I love, but it froze, with
I have a Kindle modelD00901 which I love, but it froze, with Alexndre Dumas on the screen and nothing I can do will open it up and shake him off. So in looking around I decided to buy a Paperwhite, wh… read more
Steve G.
Steve G.
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593 satisfied customers
I have a Kindle Paperwhite and it will turn on but when I swipe
I have a Kindle Paperwhite and it will turn on but when I swipe it to unlock nothing happens. Is there anything I can do to fix this?… read more
Kriptokrit
Kriptokrit
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1,320 satisfied customers
my kindle got water in it for a few seconds only,it is fully
my kindle got water in it for a few seconds only,it is fully charged and the orange light is showing It also shows the full list of the books I have downloaded but I cannot get it to restart - please … read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
I have received a "kindle fire" for Christmas and have opene
I have received a "kindle fire" for Christmas and have opened and registered it under my name: Robert E. Grochau. Now, several days later I can not get it opened to the face (home) page. The title pag… read more
Dr. Fix-It
Dr. Fix-It
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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