E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I am in Australia and have been gifted a Kindle Paper. I…

Customer Question
Hello, I am in...

Hello, I am in Australia and have been gifted a Kindle Paper White. I have registered the device and also have redeemed a gift voucher. How do I set the kindle to debit from the gift voucher balance and not from the credit card that is linked to the device. The billing address is for South Aftica which is also causing some problem as the device and I are now in Australia.

Technician's Assistant: What's the make/model of your device? How old is it?

It is a kindle paperwhite and is brand new

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Last night tried to make some puchases. seemed successful initially and then the purchases were reversed. i emailed about the card being a Load&Go Reloadable visa card that I am using while travelling in Australia but i put my regular billing address as south africa as this is where i live. I received a mail that the account had been restored. managed to buy a few books and was again stopped saying that I wasnt in the country of the billing address. My brother then sent me a gift voucher. I redeemed the gift card but then was unable to make a purchase using the gift money in my account because I was on the 1 click buying option.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, please connect me

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
11/17/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,959
Experience: E-reader expert
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own E-Readers Question
Customer reply replied 8 months ago
i think it was a mistake and I'd like my money refunded. I apologise for the trouble caused.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am unable to purchase books as it appears to be rejecting
I am unable to purchase books as it appears to be rejecting my credit card. I have also purchased an Amazon gift card and also tried using that number but it still would not accept payment. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have two kindles which I would like to join and make one;
Hello Pearl I have two kindles which I would like to join and make one; … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I bought a gift car for my wife to use for purchases on
I bought a gift car for my wife to use for purchases on Kindle. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
My mother has a kindle bought in the UK by my brother and
My mother has a kindle bought in the UK by my brother and registered in the Uk with his credit card we want to change the address to South Africa where she lives so that the prices are in Rands and to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Howdo i load an amazon gift card for my account orders, I
howdo i load an amazon gift card for my account orders … read more
Josh
Josh
Technician
21,959 satisfied customers
I have a kindle, and I want to order some books. I want to
I have a kindle, and I want to order some books. I want to use a gift card, but the gift card has already been redeemed on another account. The account has a balance of $100. The other account belongs… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Wanted to purchase a book on kindle but use a voucher so the
Hi wanted to purchase a book on kindle but use a voucher so the person can choose herself. This is for a lady that runs a Book Club in a nursing home and the participants want to do this as a gift to … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My name: XXXXX XXXXX Account:[email protected] For years
My name: XXXXX XXXXX Account:[email protected] For years I have been able to order books via either my computer or my kindle (david's kindle) with one click and electronic transfer direct to "david's kin… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have an account with Amazon & have ordered several. I have
I have an account with Amazon & have ordered several. I have received Gift card and I don't know how to use it. I am ready to put more books on my kendle. I would also like to know what books I have r… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I recieved a gift certificate for a book I already have, can
I recieved a gift certificate for a book I already have, can you please apply the credit to my account? The cert. number is XXXXX The gift cert. is for the book The Passage of Powerby Robt. Caro. My n… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I received notification of a gift, a book, for my Kindle, purchased
I received notification of a gift, a book, for my Kindle, purchased thru Amazon. I do not know how to retrieve it.… read more
Josh
Josh
Technician
21,959 satisfied customers
I live in Australia and bought a kindle as a birthday gift
I live in Australia and bought a kindle as a birthday gift for my son who lives in South Africa, I would like to download some books onto the kindle before I give it to him. How do I go about register… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased a Kindle wi-fi, 6" and a Kindle Keyboard 3G recently
I purchased a Kindle wi-fi, 6" and a Kindle Keyboard 3G recently for 2 gifts. The gift recipients travel all over the world. Main residence is in Costa Rica. Will they be able to use these kindles any… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I inherited a Kindle from a friend who died - Ive kept her
I inherited a Kindle from a friend who died - I've kept her name on it, but change the account information to mine. I have, in the past, purchased books and had it charge to my credit card. but now, e… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I received a Kindle for christmas which I am delighted with
I received a Kindle for christmas which I am delighted with - if only I could sort out the buying of books!! Kindle was bought by my daughter, she also bought a voucher for £20 to use on amazon. I red… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
I havepurchased a Kindle reader. However, I have not got a
I havepurchased a Kindle reader. However, I have not got a clue about starting with Amazon. Therefore, can you give me a step by step guide to get me operatinal? My address is: [email protected]… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
It seems I have two accounts for my kindle. So when I applied
It seems I have two accounts for my kindle. So when I applied my gift cards it didn't credit those , but instead charged my Visa. What I'm I doing wrong? How can I fix this for futher purchases?… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
Change of credit card number....New Number Visa xxxxxxxxxxxx
Change of credit card number....New Number Visa xxxxxxxxxx exp xxx xxxxxxxxx xxxx xxxxxxxxxxxxxxxxxxxx… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x